Infrastructure Capacity Planning Manager

Overview

Every year, millions of people interact with the City of Boston to do everything from finding information on City services to paying a parking ticket or starting a business. The Department of Innovation and Technology (DoIT) provides and maintains mission-critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve. 

As a Capacity Planning Manager, you will be embedded in and work with our Infrastructure teams to design, implement, measure, refine, and scale a capacity planning model of our portfolio, including resources, applications, and services that City residents and employees depend on every day. In this role, you will have the opportunity to work with a wide breadth of cutting-edge enterprise infrastructure and systems and interact with stakeholders to create purposeful and meaningful changes that benefit the City. 

The incumbent will develop processes that measure, queue up, manage, and deliver capacity to ensure that our services and infrastructure are able to deliver the agreed capacity and performance targets in an effective and timely manner. The Capacity Planning Manager reports directly to the CTO, as this is a transformational and service-centric role that will enable our teams to meet and exceed the desires of our partners. This is also a discovery role where the ideal candidate will have both technical acumen and an excellent professional engagement and analysis appetite. 

Infrastructure sits within the Department of Innovation and Technology (DoIT) and partners with City-wide departments on scaling out and offering our technology stack, ongoing operations maintenance, and driving innovative solutions across the enterprise with the goal of improving the services, products, and initiatives that make the City of Boston a great place to live.

Responsibilities

• Automation Tooling:
  • You will propose, define, and help implement infrastructure processes and tooling that include automation, monitoring, fail over, early outage diagnostics, load balancing, and more, that relies on DevOps and Agile best practices and data-driven decision making. You will act as the on-the-ground evangelist (along with the CTO) for teams to implement continuous improvements and deployment tooling in an ongoing assessment cycle.
• Technical Acumen:
  • You will help to inform and define the direction for Infrastructure’s technology stack and work alongside engineers to execute this technical vision and deliver high-quality solutions.
• Data Management & Modeling:
  • You will create planning inputs and develop capacity plans. This could include the use of databases, workflows, sprints, cost estimates, and dependencies. The candidate may use mathematical and statistical models for developing scenarios, variances in plan and computation in the form of simple to complex google / Python based models.
• Analytical Planning:
  • You will help develop our long-term plans for resource staffing. An analytically strong candidate with experience in handling data sets, capacity planning, financial planning, and program management. This role requires a solution-oriented candidate with the knowledge of business drivers, resource planning, workforce management, statistical best practices, and an analytical mindset. The candidate must have the ability to work with diverse stakeholder groups to solve business problems and provide data-oriented solutions that are organized yet simple to understand. This role considers all resources required to deliver a service and plans for short, medium, and long-term business requirements.
• Program Management:
  • You will interact and drive discussions with multiple audiences and tech stakeholders across Enterprise Products, Digital, Infrastructure, and Data within DoIT, in addition to supporting DoIT’s Infrastructure teams, including Service Desk, Network, Cloud, DevOps, 24x7 Data Center Operations, and Telecom. You will develop planning scenarios that will be presented to Senior leadership to drive decision-making.
• DoIT Tech Leadership Engagement:
  • You will collaborate with the DoIT infrastructure engineering teams and DoIT leadership to align Infrastructure’s vision with the vision and direction of the CIO, the CTO, and the City. You will be supported in developing and testing out Proof of Concept approaches to solve complex and ongoing pain points and problems.
• Collaboration on Product Suite:
  • You will collaborate with engineers, product managers, and our vendors to define and estimate work, plan implementation efforts, and help define and iterate on our product roadmaps, including the development of a cloud agnostic product suite.

Minimum Entrance Qualifications

• Education: Degree in Computer Science, Engineering, Analytics, or a related field or a degree in another field with relevant professional domain experience. 
• Applicants must have at least three (3) years of full-time or equivalent part-time experience with automation tooling, data management, and/ or software engineering. A Bachelor's degree in a related field can be substituted for two (2) years of the required experience. A Master's degree can be substituted for three (3) years of the required experience.
• Experience with modern tools and programming languages. Some experience and/or working knowledge of these technologies, tools, and frameworks is ideal: 
• Backend languages and frameworks: Node.js, Python
• Relational database systems: MySQL, Postgres
• Infrastructure-as-a-service: AWS, GCP, Azure
• Infrastructure as Code
• IT automation tools: Puppet, Chef, Ansible, Terraform
• Enterprise productivity software: Jira, GitHub, Miro 
• Ability to work with large distributed teams. The Infrastructure team is large and dispersed across City Hall. Furthermore, our partners may be at City Hall but may be in other parts of Boston. The ability to successfully convene groups for productive meetings and keep initiatives on track is extremely important. How do you engage an absentee participant? How do you drive a group to a decision?  
• Ability to work with external vendors. Some of our teams consist of City Hall employees and external partners in the form of vendor engagements. These engagements are utilized to ensure that we are meeting industry best practices. We would benefit from your participation in helping us begin to build this expertise internally.

• Experienced communicator. Excellent written and verbal communication skills with an understanding of the appropriate tone and format for the intended audience.

BOSTON RESIDENCY REQUIRED - You must live within Boston city limits at the start of your employment.

Terms:

Union/Salary Plan/Grade: Non-Union/MM2-8 

Hours per week: 35