Description
Founded in 2007, Initiate Government Solutions (IGS) a Woman Owned Small Business. We are a fully remote IT services provider that delivers innovative Enterprise IT and Health Services solutions across the federal sector. Our focus is on data analytics, health informatics, cloud migration, and the modernization of federal information systems.
IGS uses ISO 9001:2015, 20000-1:2018, 27001:2013, 28001:2007, CMMI/SVC3, CMMI/DEV3 best practices, and PMBOK® methods to provide clients with a strategy to build solid foundations to grow capabilities and revenue. Our range of IT services and delivery methodologies are tailored to our customers’ unique needs to achieve maximum value.
IGS is currently recruiting for a Customer Service Manager to support the Department of Veterans Affairs.
A Customer Service Manager is able to quickly respond to end user requests for assistance when existing manuals and scripted responses are not sufficient to meet user needs. Must be able to interact with customers and diagnose problems and lead customers through the necessary steps to correct their issues.
This position is pending contract award, applicants will be reviewed post-award.
Assignment of Work and Travel:
This is a remote access assignment. Candidates will work remotely daily and will remotely access VA systems and therein use approved VA provided communications systems. Travel is not required; however, the candidate may be required to attend onsite client meetings as requested.
Responsibilities and Duties (Included but not limited to):
Requirements
Preferred Qualifications and Core Competencies:
Successful IGS employees embody the following Core Values:
Compensation: There are a host of factors that can influence final salary, including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
Benefits: Initiate Government Solutions offers competitive compensation and a robust benefits package, including comprehensive medical, dental, and vision care, matching 401K and profit sharing, paid time off, training time for personal development, flexible spending accounts, employer-paid life insurance, employer-paid short and long term disability coverage, an education assistance program with potential merit increases for obtaining a work-related certification, employee recognition, and referral programs, spot bonuses, and other benefits that help provide financial protection for the employee and their family.
Initiate Government Solutions participates in the Electronic Employment Verification Program.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
As a Catering Specialist at Panera, you'll play a key role in managing catering operations and delivering delightful experiences for customers.
Join a community-focused healthcare team at Samaritan Hospital as a Registered Nurse providing exceptional care to med-surg patients.
Join the Cleveland Clinic Health System as an Anesthesia Technician, where your expertise will ensure a smooth anesthetic process for patients.
Exciting opportunity for a Czech-Speaking Customer Support representative to assist users of a vibrant music streaming platform.
Join Jeffcom 911 as a 9-1-1 Emergency Communications Specialist and play a vital role in public safety communications.
As an Assistant Branch Manager at Banner Bank, you will oversee branch operations and develop a high-performance sales culture.
Join Allied Universal as a Security Shift Supervisor to lead a team in providing exceptional security services in Lake Charles, Louisiana.
IGS, is a small, woman-owned company, that provides best in class solutions that are affordable and maintainable for the federal and commercial healthcare sectors. Examples include: -Health Information Exchange (HIE) prototype solutions; -Strategy...
5 jobsSubscribe to Rise newsletter