Sr. Cloud and System Engineer- Microsoft focus (must be located in Rochester, NY!)

As a Sr. Cloud and System Engineer at Innovative, your primary responsibilities include analyzing, implementing, and supporting both on-premises and cloud-based solutions, primarily focusing on Microsoft Windows Server and AWS. You'll design and deploy infrastructure, maintain system security best practices, and monitor disaster recovery efforts. Moreover, you'll engage with Technical Account Managers to provide recommendations tailored to client needs and contribute to internal process improvements while participating in R&D projects.

To apply for the Sr. Cloud and System Engineer position at Innovative, you need a Bachelor’s Degree or 10+ years of related experience in Computer Science or IT. Additionally, you should have 5+ years of professional IT experience, at least 1 year with AWS, and experience in architecting complex solutions using VMware and Hyper-V. Holding a Microsoft 365 Certified Enterprise Administrator Expert certification is also necessary, along with proficiency in common scripting languages such as PowerShell.

The salary range for the Sr. Cloud and System Engineer at Innovative is between $130,000 and $150,000 per year. While this range serves as a general guideline, actual offers will consider factors such as the specific role responsibilities, market conditions, geographic location, and your professional experience, key skills, and education.

Yes, as a Sr. Cloud and System Engineer, you will be required to provide off-hours support on a rotational basis. This may include maintenance activities and addressing issues as they arise outside of standard working hours, ensuring that client environments remain stable and secure.

To be successful as a Sr. Cloud and System Engineer at Innovative, you should have strong problem-solving skills, the ability to self-manage, and multitasking capabilities as you'll handle multiple customer environments simultaneously. Additionally, being responsive and building trust with clients through clear communication is vital. Familiarity with various IT infrastructures, security solutions, and automation tools to enhance productivity will also greatly contribute to your success.

When analyzing and implementing solutions, I take a systematic approach starting with understanding the client's specific needs and requirements. This involves gathering detailed information about their current infrastructure, identifying pain points, and examining the technologies they currently use. From there, I can recommend optimal solutions tailored to their needs, followed by thoroughly documenting the implementation process to ensure clarity and alignment with best practices.

In my previous roles, I have leveraged AWS services to architect and optimize cloud-based solutions, focusing on scalability and reliability. This includes using AWS tools for storage, compute instances, and implementing security measures. My hands-on experience with AWS will enable me to effectively support the clients' transition to cloud solutions, ensuring compliance and performance standards are met within the Sr. Cloud and System Engineer role at Innovative.

To ensure system security and compliance, I implement industry best practices such as regular system audits, vulnerability assessments, and updates to security protocols. Utilizing monitoring tools, I keep track of system performance and anomalies, while also ensuring that backup solutions like Veeam are in place and tested regularly. Documenting all security measures and compliance checks is also a priority to maintain transparent communication with stakeholders.

I prioritize tasks based on urgency, impact, and client expectations. Using a ticketing system, I categorize issues by severity and set realistic timelines for resolution. Regular check-ins with clients also help me stay aligned with their priorities. Leveraging automation tools to manage repetitive tasks allows me to focus on critical issues efficiently, enabling me to handle multiple environments seamlessly.

In a previous project, I architected a virtualized environment using VMware, which involved creating a highly available cluster to support mission-critical applications. This included load balancing and redundancy measures to ensure uptime. I collaborated closely with the client's IT team to design a tailored infrastructure that met their performance needs while ensuring proper documentation for future reference and compliance.

Effective communication is key, so I make it a point to use clear and concise language when discussing technical concepts. I utilize various channels like email, phone, and collaboration tools like Slack to keep all parties informed about project statuses and updates. Regular check-ins and status meetings also foster an environment where team members and clients feel comfortable voicing their concerns and suggestions.

For disaster recovery and business continuity, I rely on established strategies that include regular data backups, testing recovery processes, and maintaining a well-structured disaster recovery plan. Specifically, I use tools like Veeam for backups and perform drills to test the effectiveness of our recovery strategies. Aligning these efforts with the company's wider business continuity goals ensures that we're prepared for any unforeseen disruptions.

My approach to process improvement in managed services involves continuous analysis of current workflows to identify bottlenecks and inefficiencies. I gather feedback from team members and clients to inform enhancements and propose new tools or practices that might streamline operations. Regular review and fostering an open culture where team members can suggest improvements also contribute to a more efficient managed services environment.

Staying current with industry trends and technologies is vital, so I subscribe to tech news websites, attend webinars, and participate in professional networks. I prioritize continuous professional development by pursuing certifications and training in emerging areas of technology, especially in cloud services and security practices, to ensure I can offer clients the most relevant and effective solutions.

I have extensive experience using PowerShell for automating tasks and managing Windows environments. For instance, I’ve scripted routine maintenance procedures and developed custom scripts to streamline onboarding processes. My proficiency in PowerShell allows me to automate repetitive tasks effectively, enabling me to focus on higher-level project work and improving overall team productivity.