Inside Sales Rep - CS

• Provide superior customer service by promptly responding to inquiries, offering product information and creative suggestions, and building strong relationships with customers and the outside sales team.
• Proactively anticipate customer needs and follow up in a timely and positive manner to ensure customer satisfaction.
• Collaborate with the creative sales team, order processing team, and production teams to ensure project feasibility, accurate pricing, and on-time delivery.
• Take incoming calls and assist customers with product information, pricing, shipping estimates, order updates, and tracking.
• Utilize the internal system (PACE) to provide estimates based on customer requirements and budget constraints.
• Set up virtual requests for the creative sales team and price the virtuals for customers.
• Make product recommendations and suggestions based on customer requirements and budget.
• Handle special accounts that require specific rules outside of the standard operation.
• Provide random samples from the sample department that meet customer needs.
• Redirect incoming calls to the appropriate person or department and assist other departments with inquiries as needed.
• Assist customers with the website and respond to inquiries via the website chat application.
• Perform basic data entry and prepare estimates using basic math skills and problem-solving.
• Maintain a creative mindset, stay organized, and remain highly motivated to exceed goals.
• Maintain a positive and professional attitude in all interactions.
• Occasionally collaborate with other departments as required.

• Excellent customer service and communication skills.
• Proactive and able to anticipate customer needs.
• Timely follow-up and strong relationship-building skills.
• Ability to handle phone calls, emails, and inquiries in a professional manner.
• Proficient in using the internal system (PACE) and comfortable with basic data entry.
• Creative thinker with strong organizational skills and self-motivation.
• Positive and professional attitude, even in high-pressure situations.
• Minimum of 2-3 years of sales or customer service experience.
• Ability to sit or stand for long periods while handling phone calls and emails.
• Flexibility to collaborate with other departments on occasion.
• Associate or bachelor's degree preferred.
• Sales and/or customer service experience required.
• Experience or understanding of the printing industry is a plus.
• Comfortable with occasional travel for trade shows.

Education

• Associates or better