Strategic Accounts Director

We are looking for a Strategic Accounts Director to join our US based team. This will be a pivotal role in defining the long-terms strategic growth plans for our existing client base whilst overseeing the transition of all new clients as they work through ‘go live’ projects. The successful candidate will work to proactively retain and grow all strategic clients ensuring INSTANDA always operates with the client at the heart of every decision.

What you will do:

Client Relationship Management:

• Foster strong relationships with key client stakeholders, grasping their business goals and challenges.
• Act as a strategic collaborator, advising clients on best practices, industry trends, and growth possibilities.
• Lead business reviews and strategic discussions to align client objectives with platform capabilities.

Strategic Account Management:

• Collaborate closely with Sales, Product, Platform Support and Delivery teams to ensure seamless onboarding and successful client adoption of INSTANDA.
• Identify opportunities for enhancement and optimization of the client's utilisation of the platform.

Client Success Strategy:

• Develop and execute a comprehensive Client Success Strategy that encompasses onboarding, adoption, servicing, support and advocacy.
• Define and measure key Client Success metrics to assess the health of client relationships and pinpoint areas for enhancement.

Client Feedback and Product Enhancement:

• Gather client feedback and insights, effectively communicating these to internal Product and Engineering teams to influence product improvements and feature development.
• Collaborate with internal stakeholders to ensure client requirements and expectations are well understood and addressed.

Market Knowledge and Industry Insights:

• Stay updated about industry trends, competitive landscape, and emerging technologies within the InsurTech space to offer valuable insights to clients.

Essential Requirements:

• Previous Insurance industry experience
• Proven experience in covering all aspects of support, servicing and growth
• Excellent leadership, interpersonal and communications skills
• Strategic thinking and the ability to align client needs with company objectives
• Analytical mindset with the capability to interpret data and make informed decisions
• Demonstrated track record of managing and nurturing strategic client relationships
• Previous experience working with or in a SaaS environment and good, broad technical knowledge of IT solutions.

Desirable Qualifications:

• Solid understanding of InsurTech landscape desirable

• Pay range: $150,000 - $160,000 USD
• Generous 28 vacation days, plus 10 US holidays per year.
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
• We offer a full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life + several other benefits.
• INSTANDA offers a 401(k)/ RRSP and matches employee contributions up to 3% of salary.
• All employees are included in the company discretionary bonus scheme
• Access to an Employee Assistance Program
• Annual learning & development allowance of USD$1,250
• Free access to LinkedIn learning and Microsoft ESI learning platforms

Additional Information:

Our company was built by looking at the world through a different lens and our culture today reflects that by encouraging you to be yourself, speak your mind, and share your opinions. We want people who want to push themselves, be part of something great, and be prepared to challenge if they think there is a better way. Collaboration sits at the heart of how we operate, it has fueled our growth enormously and our aim to be ‘world class’.                                                                                                                                  

INSTANDA is fueled by Diversity & Inclusion. Different views are advantages, combining our different backgrounds, experiences, and expertise makes us savvier problem solvers and drives better results. INSTANDA is an equal opportunity employer and encourages applications from everybody, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We want everyone to be the best they can be throughout our recruitment process. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you require any additional adjustments please let us know. Visit instanda.com/careers for more information

INSTANDA has an in-house recruitment team, which focuses on sourcing great candidates directly.  INSTANDA does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly.