Strategic Account Manager

As a Strategic Account Manager at Instawork, your primary responsibilities will include managing a portfolio of strategic accounts, ensuring their success through relationship-building and providing solutions tailored to their needs. You’ll be expected to meet growth goals, own the full sales cycle, collaborate with various teams, and maintain high partner satisfaction. You will also engage in regular business reviews to showcase performance and align on future objectives.

To be a successful Strategic Account Manager at Instawork, you should have a minimum of 5 years of industry experience in software sales, human capital management, or related fields. A demonstrated history of managing large enterprise accounts and delivering on sales quotas is crucial. Additionally, excellent communication skills, problem-solving abilities, and a consultative, empathetic approach to client management will set you apart.

Instawork provides its Strategic Account Managers with a dynamic work environment that fosters collaboration and continuous learning. You’ll receive support from cross-functional teams, access to data-driven insights for account planning, and a platform to showcase your contributions through regular performance reviews. We also prioritize your professional growth, offering resources and training to help you succeed.

At Instawork, as a Strategic Account Manager, you can expect plenty of growth opportunities. You’ll have the chance to expand your skill set in a fast-paced environment, gain insights into various industries, and develop strong relationships with major partners. With our focus on innovation and learning, you’ll be encouraged to push boundaries and explore new ideas, positioning yourself for advancement within the company.

The work culture at Instawork is vibrant, collaborative, and driven by a shared mission to create opportunities. As a Strategic Account Manager, you’ll find a supportive environment where empathy, trust, and open communication are valued. We encourage our team members to act like owners, take initiative, and continuously strive for improvement while celebrating milestones together!

When building relationships with strategic partners, I prioritize understanding their needs and business objectives. I invest time in learning about their challenges and goals, which helps me tailor my communication and develop solutions that support their success. Regular check-ins and transparency build trust and foster long-lasting partnerships.

In managing complex sales cycles, I focus on thorough account planning and stakeholder engagement. I assess each phase of the cycle—from lead generation to closing—ensuring that key decision-makers are aligned. My approach includes leveraging data insights to inform strategy and adapting to feedback to tackle objections effectively.

To ensure high partner satisfaction, I employ proactive communication and regular touchpoints to discuss their expectations and any potential issues. I emphasize problem-solving and providing prompt support. Additionally, I make it a point to celebrate their successes and share insights that can add value to our partnership.

I prioritize my accounts by evaluating their growth potential, current health, and business objectives. Each month, I assess existing performance metrics and determine which accounts require immediate focus—whether it's onboarding new opportunities or strengthening current relations. This allows me to allocate resources effectively and achieve sustained growth.

I remember a scenario where clients expressed concerns about our reporting tools. I gathered all feedback and collaborated with the product team to create new features that addressed their needs. After implementing changes, I followed up with clients to showcase improvements and received overwhelming positive responses, indicating that we effectively listened and adapted.

In this role, I find that key metrics include account growth percentage, partner retention rates, satisfaction scores, and net promoter scores. These metrics provide insights into not only how effectively I manage accounts but also the overall health and satisfaction of our partner relationships.

To adapt to changes in client needs or market trends, I stay informed by conducting regular research and engaging in industry events and discussions. I prioritize flexibility and open communication with clients to understand their evolving priorities. This allows me to be nimble in adjusting approaches and offering new solutions that align with their changing landscapes.

I educate partners on the value of Instawork’s products by conducting detailed onboarding sessions where I highlight key features and benefits tailored to their needs. I also share success stories and data insights that demonstrate how other clients successfully utilize our solutions to achieve their business goals.

Teamwork is vital in my approach as a Strategic Account Manager. Collaboration with cross-functional teams enables a comprehensive understanding of our offerings and a well-rounded response to client needs. I actively share insights gathered from clients with internal teams to enhance product development and jointly strategize on meeting partners' goals.

I have extensive experience conducting executive-level business reviews where I present performance metrics, progress towards objectives, and strategic recommendations. For example, I ensure that I prepare thorough, data-driven presentations that not only reflect past results but also align with the partners' future aspirations and goals, fostering deeper collaboration.