Job details

Helpline Crisis Counselor (France)

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As a Crisis Helpline Responder, you will be responsible for providing immediate support and assistance to individuals in crisis through phone calls. Your role is crucial in offering empathetic and non-judgmental listening, crisis intervention, and both internal and external referral services.

You will work closely with a team of mental health professionals to ensure the safety and well-being of callers and provide them with appropriate resources.

This is a part time remote role with the flexibility to decide where you want to work. Local candidates who speak the local language are preferred but others can still be considered.

Role & Responsibilities

Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
Maintaining accurate and detailed call reports on key issues and referrals actioned
Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
Supporting in the development of appropriate crisis management plans to support callers in crisis
Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
Ensuring smooth and diligent handover process to next shift personnel
Dedicating entire shift to intellect tasks and responsibilities only
Conducting risk assessments, including lethality assessment for suicide cases

1 - 3 years of experience in helplines, either in a paid or voluntary capacity
Can effectively communicate in their native language
Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases)
Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case

Plus Points if you:

have a background in mental health or emergency services
Completed training in Crisis Intervention or Suicide Prevention
can effectively communicate in more than 1 language
maintain professional indemnity insurance

This is a part time remote role with the flexibility to decide where you want to work.

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CEO of Intellect

Heather Preu

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What You Should Know About Helpline Crisis Counselor (France), Intellect

At our dynamic team in France, we are thrilled to announce a fantastic opportunity for a Helpline Crisis Counselor! If you have a passion for helping those in need and possess a strong desire to make a difference, this part-time remote role might be perfect for you. As a Helpline Crisis Counselor, you'll step into a vital position where empathetic listening, crisis intervention, and a quick response are key. Your main responsibility will be to provide immediate support to individuals experiencing emotional distress, whether they are dealing with thoughts of self-harm, suicide ideation, or the worries of concerned friends and family. You'll use your skills to assess callers’ needs while offering professional crisis counseling grounded in evidence-based practices. Collaboration with a talented team of mental health professionals will ensure that your callers receive proper care and guidance along their journey. With this flexible role, you have the freedom to work where it suits you best, and while local candidates are prioritized, we value diverse experiences and languages. This role is perfect for someone with at least 1-3 years of experience in helplines or crisis support, who thrives under high-pressure situations but can maintain emotional composure. Plus, if you have training in Crisis Intervention or a mental health background, that’s a fantastic bonus! Join us in creating a compassionate support system for individuals in crisis. Together, we can make a significant impact!

Frequently Asked Questions (FAQs) for Helpline Crisis Counselor (France) Role at Intellect

What are the responsibilities of a Helpline Crisis Counselor at our company?

As a Helpline Crisis Counselor, your primary responsibilities include providing immediate support to individuals in crisis through telephone conversations, employing crisis intervention techniques, assessing caller needs, and offering appropriate referrals. You will also maintain accurate call reports and ensure confidentiality under GDPR regulations.