Account Executive, Mid-Market - job 1 of 2

As a Mid-Market Account Executive at Intercom, your primary responsibilities include managing the entire sales cycle for Mid-Market customers. This means from prospecting to closing deals, you'll utilize a consultative sales approach to understand and meet client needs. You'll also be expected to provide timely forecasts and maintain current knowledge of our offerings.

To excel as a Mid-Market Account Executive at Intercom, you should have at least 4 years of experience in sales with a focus on SaaS products. Strong sales instincts, experience in closing new business, and excellent communication skills are crucial for thriving in a fast-paced environment.

At Intercom, our culture is rooted in openness and collaboration. Mid-Market Account Executives are encouraged to share ideas and contribute to team development, making it a supportive and dynamic place to work. Regular feedback and opportunities for growth are part of our ethos.

Intercom promotes growth from within, meaning your role as a Mid-Market Account Executive opens the door to various career advancement opportunities. You'll be in an environment that nurtures your development, allowing you to take ownership of your career path.

New Mid-Market Account Executives can expect comprehensive onboarding and training at Intercom. Our focus is on equipping you with the skills and knowledge necessary to succeed, including insights on our cutting-edge products and effective sales techniques.

Yes, Intercom has a hybrid working policy that allows for flexibility. We encourage our Mid-Market Account Executives to work in the office at least two days a week while enjoying the option to work from home as well.

As a Mid-Market Account Executive at Intercom, you'll enjoy a competitive salary, equity options, comprehensive health benefits, flexible paid time off, and even perks like a fully stocked kitchen and a supportive work-life balance.

When answering this, highlight specific stages of the sales cycle you've managed previously, emphasizing your approach to prospecting, relationship building, and closing sales. Use metrics to demonstrate your effectiveness.

Discuss your research methods for finding potential leads, including how you leverage industry knowledge and tools. It's also valuable to mention your tactics for initial outreach and follow-ups.

In your response, provide examples of objections you've faced in the past. Describe your tactics for addressing concerns without sounding defensive, focusing on understanding customer needs and providing tailored solutions.

Share your enthusiasm for Intercom's innovative approach to customer service and how that aligns with your sales philosophy. Consider mentioning how you value a company culture that fosters personal and professional growth.

Be ready to present a compelling story of a specific sales achievement. Highlight the strategies you employed, the challenges you overcame, and the final results, including any figures that demonstrate your success.

Talk about the resources you utilize, such as industry publications, online courses, and networking events. Mention any specific insights you’ve gained and how you apply such insights into your sales strategy.

Choose an example that showcases collaboration with your team to achieve a goal. Explain your role, the challenges faced, and the outcome, emphasizing communication and team dynamics.

Emphasize the importance of understanding your audience and tailoring demonstrations to address specific client needs. Mention any tools you use to create compelling presentations that resonate with potential customers.

Discuss your prioritization techniques, such as using calendars, setting milestones, and leveraging sales tools. Focus on your strategies to balance urgent tasks while also nurturing long-term relationships.

Explain your appreciation for client feedback, detailing how you integrate it into future pitches and product improvements. Highlight how this approach builds trust and solidifies long-lasting relationships.