Retail Sales Lead (West Town)

As a Retail Sales Lead at Squishable, you'll lead your team to deliver exceptional customer service, drive sales, and create a memorable shopping experience. Your role involves making strategic decisions alongside the Store Manager to align with company goals, managing team productivity, and acting as a brand ambassador in the Knoxville market. You'll also focus on team development by providing coaching and feedback to enhance product knowledge and performance.

To become a Retail Sales Lead at Squishable, you should have a minimum of two years of experience in a supervisory role within a fast-paced, customer-facing environment. Our ideal candidate is passionate about people and possesses exceptional organizational and communication skills. Moreover, you must demonstrate the ability to work collaboratively within a diverse team while managing various tasks effectively.

Applying for the Retail Sales Lead position at Squishable is easy! You can submit your application through our corporate careers page on the Squishable website or visit our store in Knoxville directly to introduce yourself. Make sure your resume highlights relevant experience and conveys your passion for customer service and leadership.

At Squishable, the work environment is vibrant, creative, and team-oriented. As a Retail Sales Lead, you'll be part of a collaborative culture that values diversity and inclusion. You will be encouraged to express your ideas and creativity while supporting your team in reaching their goals in a sunny, welcoming store atmosphere.

The pay range for the Retail Sales Lead position at Squishable is between $14 to $16 per hour. Compensation aligns with experience and performance and is designed to reward your contributions to enhancing the customer experience and driving sales within your store.

While specific benefits can vary, Squishable typically offers competitive pay, a supportive work environment, and opportunities for professional growth. You’ll also join a fun team where employee feedback is valued and recognition is celebrated!

Squishable is committed to fostering a diverse and inclusive workplace. We believe that a variety of perspectives, backgrounds, and skillsets create a better environment for everyone. We actively celebrate diversity and support equal opportunities for all candidates, ensuring no discrimination based on race, gender identity, or any other category.

When answering this question, focus on specific examples of your leadership style. Discuss how you motivated your team, handled challenges, and achieved sales goals. Quantifying your achievements will provide a clearer picture of your effectiveness as a leader in a retail setting.

To answer effectively, emphasize your belief in building relationships with customers. Share specific strategies you use to provide exceptional service, such as active listening, empathy, and a positive attitude. Highlight experiences where you've turned around a challenging situation to create a loyal customer.

Discuss creative and practical sales strategies, such as cross-selling, creating engaging displays, or hosting in-store events. Mention how you would analyze sales data to identify trends and adjust approaches accordingly to maximize sales performance.

Tell a compelling story about a challenging interaction, focusing on how you stayed calm and followed a process to resolve the issue. This not only demonstrates conflict resolution skills but also highlights your commitment to customer satisfaction.

Share how you view feedback as an opportunity for growth and improvement. Discuss your personal experience embracing constructive criticism and how you create an environment where team members feel safe sharing their thoughts and insights.

Emphasize qualities like strong communication, adaptability, motivation, and empathy. Illustrate how these traits contribute to effective leadership, team cohesion, and a positive store environment that aligns with Squishable's customer-centric values.

Discuss creative strategies such as incentives, team-building activities, and recognition programs to keep morale high. Explain the importance of fostering a team spirit and how you would encourage individual contributions toward overarching store goals.

Discuss a structured onboarding and mentoring process tailored to each team member's needs. Emphasize the importance of hands-on training, continuous support, and regular check-ins during the initial training phase to ensure new hires feel confident and welcomed.

Provide a specific example that showcases your organizational skills and ability to prioritize tasks. Discuss how you effectively used tools, delegation, or team collaboration to ensure everything was accomplished efficiently.

Be genuine about your passion for the retail environment. Share your enthusiasm for interacting with customers, the excitement of sales goals, and how creating joyful experiences aligns with your personal values and Squishable’s mission.