Account Manager, Commercial (French Speaking)

As an Account Manager, Commercial (French Speaking) at Intercom, your primary responsibility will involve managing and growing a designated book of business. You’ll be the main point of contact for your clients, working diligently to drive net growth through renewal processes and identifying expansion opportunities. Additionally, you'll collaborate with Customer Success Managers and Sales Engineers to ensure long-term client satisfaction while articulating Intercom’s value through effective communication and planning. This role also requires forecasting and maintaining a steady pace towards your sales goals.

To be considered for the Account Manager, Commercial (French Speaking) position at Intercom, you should have 2-3 years of experience in a B2B closing role, with at least 2 years in the SaaS sector. Strong written and verbal communication skills are essential, and a ability to identify client needs and articulate potential solutions is crucial. Familiarity with frameworks such as the Command of the Message and MEDDPICC will also set you apart. A proven track record of building presentations and managing sales processes is a significant asset.

Successful Account Managers at Intercom typically possess excellent communication skills, both written and verbal. The ability to understand and discover client pain points is crucial, as well as the talent to build compelling presentations. Being comfortable with light demos and collaborating effectively with Sales Engineers and Customer Success Managers is also beneficial. Furthermore, strong analytical skills for forecasting and tracking sales progress will enhance your performance in driving growth within your book of business.

At Intercom, growth and advancement for an Account Manager, Commercial (French Speaking) is highly encouraged! With a commitment to promoting from within, your career development is a priority. You’ll have the opportunity to take ownership of your work, contribute creatively, and develop professionally. As the company grows, so will your prospects, often leading to higher roles within the organization and a deeper involvement in strategic initiatives.

Intercom fosters a radically open and accepting company culture focused on collaboration, growth, and connection. As an Account Manager, you’ll be part of a vibrant team that emphasizes respect and values diversity in the workplace. The company encourages innovative thinking while maintaining a supportive environment to accomplish shared goals. With a commitment to providing a flexible working environment, Intercom cultivates a culture where everyone is encouraged to excel.

When approaching account management in a B2B SaaS environment, I prioritize understanding the client's needs and aligning our services to provide tailored solutions. I initiate by regularly checking in with clients to assess their satisfaction and uncover any pain points that may arise. This proactive communication helps establish trust, and I work collaboratively with internal teams to ensure my clients are receiving maximum value from our offerings.

In my previous role, I identified an opportunity for a client to integrate an additional feature that would significantly streamline their operations. After conducting a thorough presentation on the potential benefits, I worked closely with them to implement the change. This not only led to a successful expansion of the account but also reinforced the partnership, establishing ongoing trust for future collaborations.

Handling customer objections starts with active listening to fully understand their perspective. I acknowledge their concerns and provide evidence-based responses, showcasing how our solutions effectively address their issues. It’s important to frame objections as opportunities for dialogue, guiding the conversation towards finding common ground and offering a resolution that aligns with their needs.

When forecasting sales, I consider historical performance data, seasonality, current market trends, and feedback from the sales team. Additionally, I take into account any upcoming marketing initiatives or product launches that could influence sales. By analyzing these factors, I create a realistic sales trajectory allowing me to set achievable targets and monitor progress effectively.

Ensuring long-term success for my accounts involves regular communication, actively seeking feedback, and addressing any challenges promptly. I strive to provide value by continually educating clients about our product and its updates, while also monitoring their usage to suggest optimizations. I believe in building lasting relationships that adapt according to their evolving business needs.

I have extensive experience using the Command of the Message framework to clearly define the value propositions of the offerings I represent. I tailor the messaging for each client based on their specific needs and concerns, enabling meaningful conversations that resonate with them. This ensures that both my clients and I have a unified understanding of how our solutions can effectively meet their objectives.

The most critical skill for an Account Manager is the ability to communicate effectively. This skill encompasses not only articulating the value of the product but also actively listening to clients, understanding their challenges, and responding with thoughtful solutions. Strong communication builds rapport and trust, which are essential for maintaining long-term relationships and driving sales success.

I stay updated on industry trends by subscribing to relevant industry newsletters, attending conferences, and participating in webinars. I also engage with communities, such as LinkedIn groups and professional forums, to exchange insights with peers. This continuous learning allows me to provide clients with the most relevant and timely information, contributing to their success and my role as a trusted advisor.

I employ a combination of techniques to qualify leads, including using the MEDDPICC framework for qualification. This systematic approach helps me assess the metrics, economic buyer, decision criteria, decision process, identify pain points, and champion within the organization. Additionally, conducting preliminary research and engaging in thoughtful conversations during the discovery process ensures I identify the most promising leads.

Effective time management as an Account Manager involves prioritizing tasks based on urgency and importance. I utilize tools like calendars and task management software to organize my day and allocate time for client meetings, follow-ups, and strategic planning. I also set clear daily objectives to maintain focus while allowing flexibility to adapt to evolving client needs and urgent matters as they arise.