Job details

Consultant Streaming Support - Customer Service- Remote

Company Description

We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.

Job Description

What we offer:

Competitive hourly rate and paid training
Additional pay incentives as well as monthly rewards & recognition programs
Medical, dental and vision benefits plus added benefits such as 401k and paid time off
Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy.
Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
Technical support experience
Strong problem-diagnosis and problem-solving skills
Multi-tasking skills, with the ability to use several applications simultaneously
Experience working with CRM applications (preferred)

We will provide all equipment, but to be successful when working from home, you must have the following:

Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
  - Wireless and/or satellite Internet Service Providers are not compatible with our systems.

Additional Information

About Us

Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

#SP

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Sutherland Glassdoor Company Review

3.6

Sutherland DE&I Review

3.88

CEO of Sutherland

Dilip R. Vellodi

Approve of CEO

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Consultant Streaming Support - Customer Service- Remote, Sutherland

Join Sutherland as a Consultant Streaming Support - Customer Service and be part of a dynamic team that's passionate about providing exceptional service to customers of a global leader in the streaming media and entertainment industry. As a remote team member, you'll have the chance to assist callers who share your love for movies, TV shows, and animated stories. Sutherland prides itself on creating a fulfilling career environment with a competitive hourly rate, comprehensive benefits including medical, dental, vision, and a promising career path where up to 80% of our frontline leaders started as representatives. We offer a robust training program to ensure you feel confident in troubleshooting and providing technical support for various streaming services. Additionally, our exciting vacation benefits and recognition programs are designed to keep you motivated. The perfect candidate will bring customer service experience with a knack for problem-solving and multi-tasking while comfortably navigating essential applications like Microsoft Office and CRM systems. With Sutherland, you will have all necessary equipment provided, although a strong Internet connection is required to succeed in this remote role. This is your opportunity to grow your career with us at Sutherland while helping others enjoy their entertainment needs through top-notch customer support.

Frequently Asked Questions (FAQs) for Consultant Streaming Support - Customer Service- Remote Role at Sutherland

What are the main responsibilities of the Consultant Streaming Support - Customer Service at Sutherland?

As a Consultant Streaming Support - Customer Service at Sutherland, your main responsibilities will include providing exceptional technical support to customers using streaming services, troubleshooting issues on various platforms such as phones and smart TVs, and building rapport with callers to enhance their customer experience. You'll need to utilize your problem-solving skills to diagnose challenges and effectively resolve them.