Independant Social Worker Case Manager (Guam) - job 1 of 2

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

This position is contingent on contract award.

International SOS is looking for an individual who is an experienced Independant Social Worker Case Manager to coordinate services and resources for individuals and families facing complex social, emotional, and financial challenges, guiding them through the healthcare and social service systems. They assess client needs, develop personalized care plans, and advocate for resources to promote stability and well-being in their daily lives. 

Key Responsibilities

• Participate in Utilization Management/Case Management meetings to review and identify opportunities to improve treatment provided and recommend corrective action when problems exist. 
• Participate in the provision of monthly in-service training for non-healthcare-practitioner members of the clinical and administrative staff on subjects germane to social work and social work CM services. 
• Provide patient referrals. 
• Interface with the MTF RN Case Manager(s) in the development and implementation of the Case Management Program (CMP). 
• Develop local strategies that use the strength and disciplines of both nursing and social work to accomplish case management. 
• Provide assistance in the development and implementation of educational programs. 
• Additionally, the social work case manager may be required to provide those services identified under Licensed Clinical Social Worker.   
• Assess each patient and perform triage duties as assigned. 
• Formulate and carry out a goal directed plan of care which based on determined nursing diagnosis and patient outcomes, and which is prioritized according to patient needs and available resources including time, personnel, equipment, and supplies. 
• Evaluate effectiveness of patient self-care and ensure all aspects of clinical care support the progression of patient toward set outcomes. 
• Provide treatment and discharge instructions upon patient release. 
• Perform assessment/data collection in an ongoing and systematic manner, focusing on physiological, and cognitive status. 
• Provide a safe and clean environment for each patient. 
• Identify patient/significant other learning needs and implement appropriate measures to meet identified needs. 
• Assist in planning to ancillary personnel and staff. 
• Demonstrate sound knowledge base and action in the care and decision making for designated patient situations.  
• Perform documentation (manually and/or by use of computer) duties on unit and in-patient record that are timely, accurate, and concise. 
• Participate actively in staff development for unit and Directorate personnel. 
• Seek validation of knowledge base, skill level, and decision making as necessary and assertively seek guidance in areas of question. 
• Implement care in a knowledgeable, skillful, consistent, and continuous manner. 
• Establish priorities of patient care based on essential patient needs and available unit, MTF, and community resources including time, personnel, equipment, and supplies. 
• Demonstrate self-directed learning. 
• Demonstrate effective and professional communication methods, and skills, using lines of authority appropriately. 
• Formulate and use effective working relationships with all health care team members, patients, and significant others.  
• Practice effective problem identification and resolution skills as a method of sound decision making. 
• Remain flexible in staffing patterns and resolution of staffing conflicts; participate in temporary assignment measures. 
• Provide individual, group, and family/significant other counseling and health teaching in relation to the patient’s condition and his/her ability for self-care.  
• Provide accessibility to various literature resources dealing with subjects related to specific patient health problems.  
• Provide physical and psychological support to patients and significant others, explain procedures and treatments, and promote cooperation among staff, patients, and significant others. 
• Participate in the orientation and training of newly assigned unit personnel. Participate in cross-training initiatives. 
• Provide input into competency assessments of newly assigned unit personnel. 
• Collaborate in the review of unit standing operating procedures. 
• Perform triage based on protocols and assist as needed in accessing appropriate ambulatory/emergency care for beneficiaries.  
• Provide assistance as applicable to supporting government employees (i.e. hospital corpsmen, technicians, students) assigned to the HCW during the performance of clinical procedures. Such direction and interaction will adhere to Government and professional clinical standards and clinical protocols.     
• Maintain a level of productivity comparable with that of other individuals performing similar services. 
• Participate in peer review and performance improvement activities. 
• Practice aseptic techniques as necessary. Comply with infection control guidelines to include the proper handling, storage, and disposal of infectious wastes, and the use of universal precautions to prevent the spread of infection. 
• Function with an awareness and application of safety procedures. 
• Perform efficiently in emergency patient situations following established protocols, remaining calm, informing appropriate persons, and documenting events.  
• Apply an awareness of legal issues in all aspects of patient care and strive to manage situations in a reduced risk manner. 
• Participate in the implementation of the Family Advocacy Program as directed. Participation shall include, but not be limited to, appropriate medical examination, documentation, and reporting. 
• Exercise awareness and sensitivity to patient/significant others' rights, as identified within the MTF. 
• Maintain an awareness of responsibility and accountability for own professional practice. 
• Participate in continuing education to meet own professional growth. 
• Attend and/or comply with all annual training classes required by the MTF.  
• Actively participate in the MTF’s Performance Improvement Program.  
• Participate in the provision of in-service training to clinic staff members.  
• Attend and participate in various meetings as directed. 
• Perform timely, accurate, and concise documentation of patient care. 
• Operate and manipulate automated systems such as ADS, MHS GENESIS, ScriptPro or Nexia, Q Flow, Pyxis, and Clinical Information System (CIS). 
• Be responsive to all email and voicemail communications. 
• Exercise appropriate clinical delegation of tasks and duties in the direction and coordination of health care team members, patient care, and clinic activities. 
• Maintain documentation of all treatment provided in accordance with clinic directives and prepare such records and reports as may be required. All records and reports must be legible. Abbreviations must be only those listed in local instructions. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Basic Requirements/Certifications:  

• Current, full, active, and unrestricted license to practice as a Licensed Clinical Social Worker.   
• Possess a minimum of one year experience within the last three years as a Social Work Case Manager working in an out/inpatient setting. 
• Possess certification as a Certified Advanced Social Work Case Manager (C-ASWCM) by the National Association of Social Workers OR 
• A minimum of three (3) years’ experience within the preceding five (5) 5 years as a social work case manager in a hospital-based setting performing medical crisis counseling and discharge planning. 
• Possess a minimum of one year experience within the last three years as a Social Work Case Manager working in an out/inpatient setting. 
• Ability to acquire and use basic computer skills with such programs as Microsoft Office, and general data entry functions to enter patient data, and extract patient information via the electronic health record. 

Education Required: 

• Master's degree in social work with practicum from a School of Social Work fully accredited by the Council on Social Work Education (CSWE). 

Physical Requirements: 

• Work is normally performed in a typical interior/office work environment. 
• Work involves sitting and standing for prolonged periods of time. 
• May require bending, stooping and lifting up to 15 lbs. 

Other Special Qualifications: 

• US Citizen. 
• Subject to national security background investigation and Childcare National Agency Check and Inquires (CNACI). 
• Required medical screening and/or documentation is required. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Compensation:  Min:  $120,456   Max:  $132,509

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.