Summer 2024 Customer Experience Intern (Remote)

Remote US

Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation. 

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. 

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

Job Title:  Customer Experience Intern

Location:  Remote/Virtual 

Your Role 

The Customer Experience Intern will play a key role in supporting our Customer Experience team's efforts to enhance client relationships and ensure customer satisfaction. This is an individual contributor role with the opportunity to work closely with experienced professionals in the field, gaining exposure to customer health strategies, problem-solving, and program management. Under the guidance of our team, the Customer Experience Intern will actively contribute to the execution of the Customer Health Program, including research, analysis, and administrative tasks.

Your Responsibilities 

• Provide essential secondary administrative support to fortify the Customer Health Program and reinforce the framework of Customer Success Management solutions.
• Contribute to the meticulous collection, entry, and comprehensive auditing of data within our state-of-the-art Customer Success Management solutions.
• Engage in the systematic acquisition and systematic analysis of information through a judicious blend of primary and secondary research methodologies.
• Collaborate seamlessly with our esteemed internal subject matter experts to undertake rigorous research, precision-driven content creation, and the seamless delivery of premium collateral indispensable to the Customer Health Program.
• Display your adaptability and readiness to shoulder diverse tasks, embracing a role that transcends boundaries and encompasses all other duties assigned with poise and professionalism.

Your Background 

• Requires an educational background in Business Administration or Customer Experience or the desire to study this field in-depth.
• Currently pursuing a Bachelor’s degree in Business Administration, Communications, Customer Experience Management, Psychology, or a related field
• High level of interpersonal skills and professionalism
• Customer Experience focused with consistent follow-through.
• Ability to work in a fast-paced environment.
• Ability to take direction and work independently.
• Excellent communication skills (written and verbal)
• Proficient in MS Office applications, particularly MS Word, MS Excel, and PowerPoint
• Ability to prioritize tasks and meet deadlines.
• Great attention to detail, resourceful, and highly organized.

Work Authorization:

Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. 

Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.