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Account Manager - Merchant Services

OverviewJoin a rapidly expanding business at Intuit, dedicated to the success of our customers in the merchant services domain. We pride ourselves on being more than just a sales organization—we are problem solvers, strategic thinkers, and consultative experts committed to providing tailored solutions. Our approach is backed by cutting-edge technology and collaborative teamwork, aimed at putting more money in our customers' pockets and enabling confident financial decision-making. Join us and seize the opportunity to grow your career in an environment where winning together is celebrated in the culture.As a Senior Digital Sales Consultant, Inbound, you will be at the forefront of driving growth and safeguarding revenue for our customers. Your role is to deeply engage with customers, understanding their business owners' needs and demonstrating how our core capabilities align with their objectives. Leveraging your expertise, you'll recommend the optimal solution stack to propel their businesses forward. Collaboration with Intuit's support partners and resources will be essential in achieving your business objectives and meeting customer needs, contributing to our mission of disrupting the small business mid-market segment.What you'll bring• Minimum of 2+ years of fintech/payments experience is required for consideration.• Minimum 2+ years of quota-carrying software or technology sales in the merchant services industry is required for consideration• Prior sales experience with accounting, ERP, or other financial management software is preferred• Experience selling merchant services across various industries with a strategic positioning against customer challenges• Familiarity with merchant service industry standards as it relates to rates, cost analysis, and risk management• Deep understanding of Account Receivable and Account Payable processes related to money movement• Demonstrated capability in managing a large pipeline of prospects through Salesforce and supporting multiple partners through the sales process• Proficiency in utilizing key sales methodologies such as Challenger, SPIN, Solution, or Sandler• Understanding of the client management lifecycle and ability to collaborate effectively with diverse stakeholders• Track record of collaborating and influencing in a sales team environment• Bachelor's degree or MBA preferredHow you will lead• Exemplify Intuit's values and foster an inclusive environment conducive to collaboration and innovation• Proactively identify opportunities to enhance existing customers' businesses, providing strategic recommendations• Articulate Intuit's value propositions within the QuickBooks Online Ecosystem, showcasing our competitive edge against major competitors• Deliver recommendations with a clear focus on ROI and leveraging tools effectively• Manage a sales funnel and maintain a sustainable sales cycle to achieve quarterly targets• Collaborate with key stakeholders to influence the buying process and navigate complex selling processes• Utilize resources efficiently to manage account territory and close deals at scale• Measure success through key metrics including quota attainment, close rates, and pipeline velocity
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What You Should Know About Account Manager - Merchant Services, Intuit

If you're ready to take on an exciting opportunity as an Account Manager - Merchant Services with Intuit in beautiful Mountain View, CA, then this role is calling your name! Here at Intuit, we are deeply committed to customer success, and that's where you come in. As part of our rapidly expanding business, you'll become an integral member of a team that prides itself on being more than just salespeople—we're solution-oriented partners, strategic thinkers, and consultants dedicated to providing tailor-made solutions that truly make a difference. Your primary responsibility will be to connect with customers, understanding their unique business needs and showcasing how our innovative services align perfectly with their objectives. Collaborating with various Intuit partners, you’ll drive revenue while delivering recommendations focused on ROI and leveraging advanced tools effectively. With your background and expertise in fintech and payments, you’ll manage a diverse sales funnel, helping our customers thrive in the competitive landscape. We're all about teamwork here at Intuit, where celebrating our wins and growing together is part of our culture. If you have a passion for enhancing the business outcomes for your customers and want to be part of a mission that's all about empowering small business success, then we want you to join us on this journey!

Frequently Asked Questions (FAQs) for Account Manager - Merchant Services Role at Intuit
What are the key responsibilities of an Account Manager - Merchant Services at Intuit?

As an Account Manager - Merchant Services at Intuit, you'll play a vital role in driving growth and securing revenue for our clients. Your responsibilities will include engaging deeply with customers to understand their business needs, recommending tailored solutions, and collaborating with Intuit's support partners. You’ll also manage a sales funnel, maintain a sustainable sales cycle, and ensure that you meet your quarterly targets.

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What qualifications are required for the Account Manager - Merchant Services position at Intuit?

To qualify for the Account Manager - Merchant Services position at Intuit, candidates should have a minimum of 2 years of experience in fintech and payments, with at least 2 years in quota-carrying sales roles within merchant services. A background in accounting or financial management software is preferred. Familiarity with sales methodologies like Challenger or SPIN and a Bachelor's degree or MBA are also advantageous.

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What skills are essential for success as an Account Manager - Merchant Services at Intuit?

Success as an Account Manager - Merchant Services at Intuit requires strong communication, collaboration, and problem-solving skills. A deep understanding of account receivable and payable processes is crucial, along with expertise in managing complex sales cycles using tools like Salesforce. Additionally, the ability to articulate Intuit's value propositions and a strategic positioning against customer challenges will set you apart.

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How does Intuit support the growth of its Account Managers - Merchant Services?

Intuit is committed to the growth of its Account Managers - Merchant Services by fostering an inclusive environment that encourages collaboration and innovation. You’ll have access to cutting-edge technology and extensive resources to support your sales efforts. Regular training and mentorship opportunities will help enhance your skills, ensuring you are equipped to provide the best solutions for our customers.

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What is the company culture like for Account Managers - Merchant Services at Intuit?

The company culture for Account Managers - Merchant Services at Intuit is vibrant and supportive. Here, we celebrate our successes together, emphasizing teamwork and collaboration. Our focus is on empowering small businesses and making a significant impact in their financial decisions, creating a fulfilling work environment where you can thrive in your career.

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Common Interview Questions for Account Manager - Merchant Services
Can you describe your experience with merchant services sales?

In answering this question, highlight your specific roles and achievements related to merchant services. Discuss your understanding of various industries, how you’ve addressed customer challenges, and your accomplishments in exceeding sales targets to demonstrate your fit for the Account Manager - Merchant Services role at Intuit.

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How do you approach building relationships with clients?

When addressing this question, focus on your communication and relationship-building strategies. Discuss the importance of understanding client needs, maintaining regular communication, and providing ongoing value to ensure customer satisfaction, which is key for an Account Manager - Merchant Services.

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What sales methodologies are you familiar with, and how have you applied them?

Mention specific sales methodologies you’ve used, such as Challenger, SPIN, or Sandler. Provide concrete examples of how these techniques helped you close deals or improved your sales process, showcasing how your experience aligns with the requirements for the Account Manager - Merchant Services role at Intuit.

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How do you handle objections from potential clients?

In your answer, detail your process for addressing objections. Emphasize active listening, empathizing with the client’s concerns, providing informed responses, and demonstrating how your solutions can meet their specific needs and ease their concerns, especially relevant for an Account Manager - Merchant Services.

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What strategies do you use to manage a large pipeline of prospects?

Describe the tools and techniques you employ to manage your pipeline effectively, such as leveraging Salesforce for tracking, prioritizing leads, and maintaining follow-up schedules. Discuss how these strategies have enabled you to maintain a consistent sales funnel as an Account Manager - Merchant Services.

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How do you stay informed about trends in the fintech and payments industry?

Here, emphasize the importance of continuous learning and staying updated with industry news. Mention specific resources, networking opportunities, and industry conferences that you follow to stay informed about emerging trends, crucial for an Account Manager - Merchant Services.

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What are the most critical metrics you track in your sales process?

Discuss key metrics such as quota attainment, close rates, and pipeline velocity that you monitor to gauge your performance. Explain how regularly analyzing these metrics has helped you adjust your strategies and achieve success in previous roles, particularly relevant for an Account Manager - Merchant Services.

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Can you describe a time when you successfully turned around a difficult client relationship?

Share a specific instance where you faced challenges with a client. Explain how you approached the situation, the steps you took to rebuild trust and rapport, and the positive outcome that resulted, which is especially relevant for an Account Manager - Merchant Services aiming to enhance customer relationships.

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How do you collaborate with colleagues and other departments to achieve common goals?

In your response, highlight your teamwork approach and how you communicate and coordinate with various teams. Address how enhancing inter-departmental collaboration contributes to successful outcomes and aligns with the team-oriented culture at Intuit for Account Managers - Merchant Services.

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What do you believe sets Intuit apart from its competitors in the merchant services space?

To answer this question, research and identify Intuit's unique value propositions. Discuss the innovative technology, customer-centric approach, and comprehensive solutions Intuit offers to small businesses, explaining how these factors contribute to its competitive edge in the merchant services industry.

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Full-time, on-site
DATE POSTED
December 9, 2024

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