Invoicing Representative

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

PURPOSE/SCOPE:
Responsible for supporting various customer transactions in third party portals

GENERAL RESPONSIBILITIES:
Submit invoices via numerous third party portals

Acknowledge customer PO’s via third party portals

Request invoice adjustments

Follow Standard Operating Procedures per customer and portal guidelines

Generate and gather process/system improvement ideas and assist in implementing them

Answer incoming internal and external customer calls into 800 line phone queue

Back up team members

Assist with documentation

Assist with projects as assigned

REQUIRED EXPERIENCE & EDUCATION:
High school diploma or equivalent plus two years experience work experience in a business to business environment

SAP experience preferred

Experience with Microsoft Office Suite (Outlook and Excel) preferred

REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS: In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position:

Excellent attention to detail

Excellent interpersonal and communication skills

Excellent attendance and punctuality

Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making excellent customer service a high priority

Identifies and prioritizes problems accurately, constructively, and in a timely manner

Interacts and communicates effectively with others across levels and departments

Shifts and adjusts priorities in order to meet emerging needs, able to adapt approach as the requirements of a situation change

Understands the importance of their role as a representative of Tennant by demonstrating a positive and professional service orientation to internal and external customers

Works productively, plans, uses time and resources efficiently, follows through to completion

Begin your journey with us. Let's reinvent how the world cleans.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.