Software Quality Assurance Analyst - Hybrid

As a Software Quality Assurance Analyst at ISAAC, your responsibilities will include analyzing user stories, developing detailed test plans, executing manual tests, and ensuring the validation of software improvements and existing features. You'll continuously collaborate with developers to identify and resolve issues while participating in the enhancement of our quality assurance processes.

Candidates for the Software Quality Assurance Analyst position at ISAAC should have a Bachelor's degree in computer science or software engineering or equivalent training combined with relevant experience. Additionally, 1 to 3 years of quality assurance experience in a software or high-tech company is preferred, along with knowledge of the Windows environment and SQL server.

To thrive as a Software Quality Assurance Analyst at ISAAC, it's essential to have strong communication and organizational skills, problem-solving capabilities, and an investigative mindset. Familiarity with Agile development, SQL, Azure DevOps, and programming skills will be advantageous. Fluency in French is also required for effective communication within our teams.

At ISAAC, the work environment for a Software Quality Assurance Analyst is stimulating and collaborative. We foster innovation and teamwork, encouraging flexibility and creativity among our employees. Our focus is on maintaining a positive workplace culture with competitive salaries, an extensive benefits package, and support for work-life balance.

ISAAC offers various career growth opportunities for Software Quality Assurance Analysts, including expanding into specialized areas of testing, moving into leadership roles within the QA team, or transitioning into other R&D positions. Our commitment to the professional development of our employees ensures that each individual's career goals are supported.

When answering this question, highlight your understanding of various manual testing techniques such as exploratory testing, regression testing, and user acceptance testing. Provide specific examples from your past roles where you successfully applied these methodologies to identify bugs and improve software quality.

Discuss how you assess project requirements and timelines to prioritize testing effectively. Mention any tools you use for task management and how you communicate with your team to ensure all critical areas are tested in a timely manner, balancing thoroughness with deadlines.

Be prepared to list the tools you are experienced with—such as JIRA for bug tracking, Selenium for automated testing, or Postman for API testing. Explain how you utilized each tool, focusing on how they contributed to quality assurance processes in your previous roles.

Outline the components of a test case, including the test case ID, description, steps to execute, expected results, and actual results. Share your approach to creating comprehensive test cases based on user stories and project specifications, ensuring clarity and detail to facilitate effective testing.

Use the STAR method (Situation, Task, Action, Result) to detail a specific instance where you encountered a significant testing challenge. Discuss the steps you took to troubleshoot the issue, the collaboration involved, and the outcomes that resulted from your efforts to resolve the problem.

Emphasize the importance of clear and concise communication. Discuss your approach to documenting bugs with sufficient detail and reproducibility instructions to allow developers to understand and address the issues quickly. Highlight any collaboration tools you employ to maintain dialogue between QA and development teams.

Discuss your viewpoint on how automated testing complements manual testing. Explain how it can enhance efficiency and ensure consistent test coverage, particularly for repetitive tasks, while maintaining that manual testing is crucial for exploratory scenarios and user interface checks.

Talk about your time management skills and how you maintain composure under pressure. Share strategies you employ to balance workloads and communicate effectively with your team during crunch times to ensure progress is made without compromising quality.

Share a specific example where you identified gaps in the QA process and took initiatives to improve them. This could involve suggesting new testing methodologies, creating better documentation practices, or leading a training session for team members on effective quality assurance practices, showcasing your proactive mindset.

Outline how you engage with stakeholders to gather requirements by participating in discussions, reviewing documentation, and analyzing user stories. Explain how this understanding helps you design relevant test cases that accurately reflect user needs, ensuring the software delivers optimal value.