IT Administrator - job 1 of 2

Swag...everyone loves to receive it

Whether it be welcoming new hires into their dream job, thanking customers for their loyalty, celebrating a community milestone, or engaging event attendees, when done right, swag is the glue that bonds brands together with the people that matter to them. But no one enjoys putting this stuff together...

The $30 Billion branded swag supply chain is a complete mess, filled with too many products, too many intermediaries, too little quality control, and not enough technology.

SwagUp is disrupting the industry by streamlining the end to end supply chain and making it available through a single platform utilizing powerful APIs and interfaces (e.g. dashboard). As the fastest growing swag company, we have made great strides towards our mission of eliminating the friction in the swag creation and distribution process. BUT we’ve just begun to scratch the surface…

And that’s where YOU come in…

MISSION

We’re looking for an Information Technology Administrator to join our rapidly growing IT team. We need someone who is looking to put their talents to the test and assist in the network infrastructure build and maintenance. This individual will also be on the front lines providing help desk support to all of our employees. If you’re a jack of all trades and a builder looking for a team that lets you work the way you want to work, then please reach out!

This position will be a hybrid role, working both remote and on-site at our warehouse in Piscataway, NJ.

RESPONSIBILITIES

• Offer Level 1-2 technical support to company staff and troubleshoot computer problems
• Create and review process documentation as needed
• Review diagnostics and assess the functionality and efficiency of systems
• Install and update company software and hardware as needed
• Assist with reporting the cost of replacing or updating computer items
• Troubleshoot and repair network, hardware, and software components
• Perform routine maintenance and inspection of network and server systems
• Test network and server systems to verify functionality and performance
• Perform hardware and software upgrades to achieve optimum performance levels
• Perform root cause analysis of complex problems and provide corrective actions
• Monitor and update software antivirus on a regular basis
• Provide technical support to networks and other computing platforms
• Order and stock equipment and supplies when necessary
• Monitor and control expenses within an allotted budget

REQUIREMENTS

• Minimum 3 years experience in the IT field
• macOS Administration
• Windows Administration
• Network Administration
• Advanced Troubleshooting (macOS, Windows 10/11, Networks, Printers)

DESIRED PLATFORM EXPERIENCE

• Jamf Pro
• Google Workspace
• Okta Administration
• Apple Business Manager
• Atlassian Administration
• Salesforce Administration
• Zendesk
• Office 365
• Azure AD
• Microsoft InTune
• Ubiquiti (Network Hardware, UniFi Software)
• Slack

WHAT SUCCESS LOOKS LIKE

• Always working for the next level, continuing to improve in day to day operations
• Thinking ahead and are proactive instead of reactive
• Being a self-starter with strong multitasking skills and attention to detail

Salary Range: $65,000 - $75,000

SwagUp welcomes and celebrates talent from all backgrounds and perspectives. Our success is directly correlated to our people, and we believe our team should reflect the diversity of the companies we partner with. As an organization, we strive to foster an inclusive, diverse environment where we all work towards a common goal! #tothemoon