IT Support Specialist

IT Support Specialist

About Fresco

What started with a shared love of food and technology has evolved to become the only neutral, cross-brand platform that seamlessly brings appliances, home cooks, and recipes together - Fresco’s KitchenOS.

The KitchenOS will be the seamless way consumers interact across appliances through whatever interface they choose. From iPads and smart speakers to appliance screens and smart home assistants, Fresco delivers an effortless cooking experience and connects dots in the kitchen. We partner with the appliance makers like BOSCH, Kenwood, and Panasonic and are growing fast.

Founded in 2012, Fresco currently operates globally and has offices in Dublin, Ireland, and Zaragoza, Spain.

About the role

At Fresco, we understand that people are what makes food great. We also know people are what makes our company great.

We are looking for a motivated, solutions oriented IT Specialist to find clever ways of helping us work better, together. In this role, you will own all aspects of the internal IT experience for Fresco employees, including all tech equipment, third party software, office AV equipment, and IT policies and processes. You will be the ‘go to’ person for anything to do with devices and technology, and will be a key part of ensuring everyone at Fresco can do the best work of their careers.

If you enjoy working closely with people, want to level up your networking and security knowledge, and would be excited by building what internal IT looks like in a fast moving, pioneering company operating at the bleeding edge of technological advancement, this role could be a great fit.

This role will be based in Dublin, reporting to the VP of Operations.

We have embraced hybrid working, so you can work from home up to 3 days per week (although you may be needed onsite more frequently on occasion).

Join us and be part of the future of the smart kitchen.

Your responsibilities

• Ensure our global employees have the devices and technology they need to interact with on a daily basis, in order to do their jobs and get work done.
• Act as the first point of contact for all IT issues and queries, and help team members by solving computer, mobile device, application and access issues to allow them to work effectively.
• Strive for optimized productivity by triaging and prioritising incoming support requests.
• Own asset management and lifecycle, including managing devices inventory, upgrading equipment when necessary, and replacing or repairing outdated machines
• Onboard new starters will all necessary equipment and access to third party software (Confluence, GSuite, Github, etc.) - you will be a key part of ensuring an excellent onboarding experience
• Manage subscriptions across the company
• Manage office/conference room IT, audio, and video equipment, ensuring everything works perfectly, and explaining to others how to effectively use this equipment
• Communicate and develop IT policies, and document and update internal processes and guidelines to ensure everyone can use their equipment to its best advantage
• Server and network infrastructure support and maintenance

Your skills

• You love working with people and enjoy helping team members to work effectively, securely and happily.
• You have a strong understanding of the concept of troubleshooting with experience in investigating, identifying, replicating and resolving issues on a vast array of hardware and software platforms.
• Your are curious and a fast learner, who always strives to find a solution and solve problems in the most efficient way.
• You drive to deliver results, and have a bias to action to respond resourcefully to opportunities and challenges.
• You are a great communicator, who can build great relationships and become a trusted source of information and assistance in the company.
• You have very high levels of accuracy and attention to detail, and a commitment to high standards in the administration and operational tasks.

Your qualifications and experience

• Experience in a similar role, in a start up and tech lead environment
• Some experience of Service Desk or Helpdesk would be useful
• The know-how and experience needed to be the go to person to help team members use common workplace devices, tools, applications and services (such as Google Workspace, Slack, Zoom, Confluence, and Github)
• In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS & WindowsOS.
• A strong track record of effective trouble shooting

What’s it like working at Fresco?
We get a lot done by prioritizing well and being effective instead of busy. We care deeply about our customers and the product experiences we provide. We treat each other with respect, speak our minds, and always listen to each other—regardless of function or seniority. We are authentic, humble, and most importantly, trust each other to do a great job.
We offer a competitive compensation package, equity, healthcare, a hybrid working model, and much more.

Like with any good meal, a career at Fresco is both rich and rewarding, with many opportunities and room for growth. If you’re ready to serve up your best work at Fresco, get in touch!

What you’ll get

• The chance to work at a hyper-growth, venture-backed startup in a budding industry
• The ability to feel true purpose in your work and generate success on a global platform
• Competitive compensation
• Meaningful share options as part of our Employee Share Option Scheme
• Taxsaver tickets and BikeToWork scheme
• €1000 per year to level up your skills–courses, conferences, books, screencasts, or whatever challenges you!
• Comprehensive healthcare
• A flexible, hybrid work model to suit your needs
• The opportunity to work remotely from anywhere in the world for up to 1 month per year

Just like the ingredients in our kitchen, we believe that diversity of ideas is what makes the workplace great. Fresco is proud to be an equal opportunities employer, and we are committed to building a diverse and inclusive workplace. We welcome and encourage applications from candidates from a range of national, ethnic, or cultural groups. This job description works as a guide for the caliber of person we need, but we also understand that skills are transferable. If you are an exceptional candidate with mismatching experience, please apply and explain why you would be a great fit for Fresco.