Technical Sales Support Representative

As a Technical Sales Support Representative at ITT, you'll be tasked with preparing technical and commercial proposals, gathering customer documentation, and assisting in finalizing quotes. You'll also conduct thorough consultations with sub-suppliers to ensure the proposals meet customer expectations while supporting the purchasing department in negotiations. This role is pivotal in ensuring seamless communication between various departments and clients, ultimately delivering tailored solutions that match customer needs.

For the Technical Sales Support Representative position at ITT, candidates should possess a bachelor's degree in engineering or mechanical technology. Familiarity with engineered technical proposals and customer service is essential, as is experience with intercompany processes. Additionally, having knowledge in pump selection and sizing will be advantageous, and proficiency in English is desirable to facilitate communication with global teams.

The Technical Sales Support Representative at ITT significantly enhances customer satisfaction by ensuring that all proposals are accurate, thorough, and meet the specific requirements laid out by the clients. By engaging directly with customers, clarifying their needs, and providing exceptional support throughout the sales process, you will help create a positive and responsive experience that builds lasting relationships.

The work environment for a Technical Sales Support Representative at ITT is dynamic and collaborative. You'll work closely with various teams, including engineering, technical assistance, and purchasing, in a setting that fosters teamwork and innovation. The company encourages continuous improvement and provides the tools and resources necessary to succeed, making it an engaging workplace for anyone looking to make a meaningful impact.

ITT values employee growth and offers numerous opportunities for career development. As a Technical Sales Support Representative, you'll gain hands-on experience in technical sales and proposal preparation, opening pathways to advanced positions within sales, engineering, or project management. Additionally, ITT provides ongoing training programs, mentorship, and opportunities for cross-departmental collaboration, ensuring you're well-equipped to progress in your career.

When answering this question, highlight specific projects where you’ve successfully prepared technical proposals that met customer requirements. Discuss the steps you took, the tools used, and any collaborative efforts with other teams to showcase your ability to work cross-functionally.

Approach this question by explaining your process for identifying the customer's needs and how you communicate effectively to clarify requirements. Providing an example where your asking the right questions led to a successful proposal can strengthen your response.

Discuss the aspects of cost, delivery times, and the quality of materials when negotiating with sub-suppliers. Emphasize the importance of maintaining good relationships while ensuring the proposals remain competitive and profitable.

Demonstrate your organizational skills by explaining how you assess urgency and complexity of requests. Discuss any tools or methods you use to manage your time effectively while ensuring high-quality outcomes for all clients.

Share techniques such as conducting market research, analyzing competitors’ proposals, and working closely with the engineering team to ensure your offerings are aligned with the latest technologies and customer expectations.

When discussing your contributions, focus on a specific project where your role directly impacted the outcome. Explain the challenges faced, your approach to overcoming them, and the results achieved to illustrate your capability effectively.

Explain your methods for staying informed, such as subscribing to industry publications, attending webinars, or participating in professional organizations. Highlight how this knowledge allows you to bring innovative ideas in developing proposals.

Emphasize the importance of collaboration in delivering well-rounded proposals that meet customer demands. Mention specific instances where working with various teams resulted in successful outcomes.

Discuss your approach to clear communication and managing expectations with clients. Emphasize the need for transparency and finding solutions that balance client needs with capabilities.

Explain how you manage stress and prioritize tasks effectively to meet deadlines. Providing a specific example where you successfully delivered under pressure can enhance your response.