Scanning Services Industrial X-ray Development Manager - job 1 of 2

As a Scanning Services Industrial X-ray Development Manager at North Star Imaging, your primary responsibilities will include managing key customer accounts, fostering strong relationships, and driving sales growth for assigned markets. You'll collaborate with technical experts to develop scanning solutions, oversee client location visits during scanning processes, and present sales plans while analyzing progress. This role also requires you to contribute to technical documentation and work closely with application engineers to refine scanning techniques.

To qualify for the Scanning Services Industrial X-ray Development Manager role at North Star Imaging, you should possess a minimum of 5 years of experience in Non-Destructive Testing (NDT), exceptional communication skills, and a strong proficiency in software applications. You must demonstrate the ability to interpret complex technical information, have disciplined attention to detail, and provide superior customer service. A valid driver's license is also required, as this role involves travel to client sites.

At North Star Imaging, the salary for a Scanning Services Industrial X-ray Development Manager ranges between $92,000 and $140,000 based on education and experience. In addition to a competitive salary, employees enjoy generous benefits, including health, dental, and life insurance, 401k matching, paid parental leave, and a robust tuition reimbursement program.

A Scanning Services Industrial X-ray Development Manager will find an engaging work environment at North Star Imaging, characterized by teamwork and a commitment to core values. NSI encourages personal and professional growth and promotes a culture where employees are valued for their unique experiences and ideas. You'll be part of a collaborative team that strives for excellence and innovation in scanning services.

The Scanning Services Industrial X-ray Development Manager role at North Star Imaging may require up to 50% travel, both domestically and internationally, to client sites. This travel allows you to oversee scanning processes and strengthen relationships with key customer accounts while providing optimal support throughout the project lifecycle.

When answering this question, focus on your specific experiences and types of NDT you have performed. Highlight any relevant certifications, projects you've been involved in, and how your expertise can benefit North Star Imaging. Additionally, express your understanding of industry standards and specifications.

Discuss your strategies for establishing trust and rapport with clients. You might mention regular communication, understanding their needs, and being proactive in managing their accounts. Use examples from past experiences to illustrate your relationship-building skills and the positive outcomes achieved.

Explain your process for managing projects, including setting clear objectives, maintaining open communication with stakeholders, and monitoring progress against timelines. Emphasize your ability to adapt and tackle challenges, ensuring that quality customer service remains a priority.

Choose a specific example that showcases your problem-solving skills and your ability to collaborate with technical teams. Detail the client's challenges, the strategies you employed, and the ultimate outcome that not only satisfied the client but also demonstrated the value of your services.

Highlight your involvement in creating or contributing to technical documentation. Discuss your understanding of how such materials should be structured and your attention to detail in ensuring accuracy and clarity, particularly in relation to NSI's software and equipment.

Share your flexibility and readiness to travel as required for the role. Discuss previous experiences traveling for work and how you effectively manage your time and responsibilities during travel periods, ensuring that you're still present for your clients.

Discuss the software applications you have experience with, particularly those relevant to North Star Imaging's work. Be sure to mention any experience with proprietary imaging software or technical tools and how they enhance your ability to perform your job effectively.

Indicate your approaches to maintaining industry knowledge, such as attending workshops, following industry publications, or being part of professional organizations. This shows your commitment to professional development and your understanding of industry dynamics.

Share your method for receiving and addressing client feedback, emphasizing the importance of communication and prompt action. Discuss a specific instance where you successfully resolved a client's concern and how it strengthened your relationship with them.

Express your enthusiasm for the company and align your values with NSI's core principles, such as commitment to quality, innovation, and customer support. Highlight what excites you about the role and how your skills can contribute to the company's growth.