Engineering Manager, Financial Systems

As the Engineering Manager for Financial Systems at OpenAI, your primary responsibilities will include leading a team of financial engineers, integrating billing tools across various products and infrastructures, setting strategic priorities based on market trends, and driving operational processes to scale effectively. Your role will be pivotal in ensuring that our billing systems can handle the complexities of our fast-growing products while fostering a collaborative culture.

To qualify for the Engineering Manager, Financial Systems position at OpenAI, you should possess extensive engineering experience in software, ideally with a focus on payments, billing, or financial systems. Moreover, a strong track record of coaching and mentoring engineers, as well as skills in cross-functional collaboration with teams such as finance and product, will be essential. Experience with highly available, distributed systems is also a significant asset.

As the Engineering Manager, Financial Systems at OpenAI, your contributions will ensure that our diverse products are monetized effectively, allowing for scalable solutions that meet user needs. Your role supports OpenAI's mission of safely deploying powerful AI technologies by enhancing the financial systems necessary for the smooth operation of our innovative products.

OpenAI offers a dynamic and inclusive work environment for the Engineering Manager, Financial Systems position. With a hybrid work model, you’ll enjoy three days in the office per week, promoting collaboration while providing flexibility. The company's commitment to diversity, equity, and inclusion ensures that all voices are valued, creating a supportive culture for innovation and personal growth.

The Engineering Manager, Financial Systems role at OpenAI presents ample opportunities for professional growth, including mentoring and leading a team of talented engineers, staying updated with industry best practices, and engaging in cross-functional collaboration. You will also have the chance to make a significant impact on our billing systems and contribute to the future of technology while embracing continuous learning.

In approaching the leadership of a financial engineering team, it's crucial to foster an inclusive and innovative environment. I prioritize setting clear expectations, encouraging open communication, and providing opportunities for growth through coaching. Engaging the team in hands-on projects that challenge their skills while aligning with company goals often leads to successful outcomes.

Certainly! One complex billing system I managed involved multiple product lines with different pricing models. I worked closely with cross-functional teams to design a system that could adapt to evolving customer needs, implementing automation to reduce human error and improve efficiency. Every aspect, from customer onboarding to invoicing, was crafted with scalability in mind.

To ensure alignment with broader company objectives, I regularly communicate the organization’s goals and how our team contributes to them. During team meetings, we review our progress towards these objectives, allowing for course corrections when necessary. I also encourage team members to share their insights on how our projects impact the company’s success.

I stay updated on industry trends through a mix of reading articles, attending relevant conferences, and engaging with professional networks. Additionally, I encourage my team to share their findings and insights during team meetings to promote a culture of continuous learning and innovation.

My experience with cross-functional collaboration has shown that involving diverse perspectives enriches project outcomes. By working closely with teams in finance, product management, and data analytics, I ensure that our engineering strategies are comprehensive and considerate of all stakeholders. This collaboration fosters shared ownership and often leads to innovative solutions.

One of the most challenging aspects of financial system engineering is adapting to rapidly changing regulations and market demands. Addressing these challenges requires agility and proactive adjustments in our systems. I approach these situations by maintaining an extensive network for insights and ensuring we have scalable solutions that comply with regulatory requirements.

Conflicts within a team are best handled through open dialogue. I encourage team members to share their perspectives and work collaboratively towards a resolution. Facilitating discussions allows us to address the root cause of the conflict while turning it into a learning opportunity, ultimately strengthening team dynamics.

To measure the success of financial systems, I typically utilize metrics such as accuracy in billing, customer satisfaction ratings, and system uptime. Additionally, I track the time taken to resolve billing disputes and the overall efficiency of our invoicing processes. These metrics provide comprehensive insights for continuous improvement.

Customer-centricity in financial systems engineering is crucial because it directly impacts user satisfaction and retention. Crafting solutions that alleviate pain points and enhance user experience leads to stronger customer relationships and increased loyalty. By prioritizing user needs, we create systems that not only function well but also stand out in a competitive market.

In my first 30 days as the Engineering Manager for Financial Systems at OpenAI, I would focus on understanding the team's dynamics, current projects, and system architecture. Building relationships with key stakeholders and encouraging team feedback would be my top priorities. This early engagement will help me identify areas for improvement and align our goals with OpenAI's strategic vision.