IT Global Services Associate

As an IT Global Services Associate at Ivalua, your main responsibilities will include providing Level 1 IT support across various areas such as Infrastructure, IT Support, Client Operations, and the Security Operations Center. You will act as the global IT helpdesk, handling incident resolution and troubleshooting, as well as performing system installations and basic security monitoring.

To apply for the IT Global Services Associate position at Ivalua, you should have a maximum of two years of experience in a Level 1 IT support function, ideally in a production or data center environment. A BE/BTech or master's degree in computer engineering, computer science, or a related field is required. Open to working in shifts, you should also possess relevant IT security certifications.

Yes, the IT Global Services Associate role at Ivalua requires candidates to be open to working in shifts, which may include rotational or night shifts. This flexibility is essential to ensure that companies' IT support needs are met efficiently around the clock.

Essential skills for the IT Global Services Associate position at Ivalua include strong problem-solving abilities, excellent communication skills, and the capacity to work collaboratively within a team. Familiarity with IT security practices and a proactive approach to learning are also beneficial.

The interview process for the IT Global Services Associate position at Ivalua is designed to assess your competencies through personalized interviews. You can expect a series of virtual or on-site interviews with relevant internal stakeholders. The Talent team will guide you through each step of the process, helping you prepare and feel confident.

When discussing your experience in IT support, focus on specific roles and projects where you provided assistance. Highlight any relevant tools or software you are familiar with, and share concrete examples of troubleshooting or resolving issues efficiently.

In answering this question, emphasize your communication skills and your approach to resolving conflicts. Describe an example where you calmly addressed a user's concerns, ensured their needs were met, and maintained a positive relationship.

Level 1 IT support primarily involves responding to user issues and troubleshooting basic problems. Explain that it also includes incident resolution, handling inquiries, and providing basic technical support as needed across various IT functions.

When asked about tools and technologies, mention any relevant software, helpdesk systems, or monitoring tools you've used. Highlight your ability to learn new technologies quickly and share examples of tools you have experience with.

Describe your approach to task prioritization, emphasizing organizational skills and the use of frameworks to determine urgency. Provide an example of a situation where you successfully managed multiple requests while maintaining quality service.

Outline a step-by-step approach for system installations, mentioning the importance of thorough planning, adherence to guidelines, and taking into account users’ needs. Share specific procedures or checklists you follow to ensure installations are efficient.

Provide a clear, concise account of a challenging problem, detailing your analytical thinking and problem-solving skills. Explain the steps you took to resolve the issue and the positive outcome that resulted from your action.

Demonstrate your commitment to continuous learning by discussing various resources such as online courses, professional articles, and industry forums you utilize to stay informed about trends in the IT field.

Emphasize the importance of teamwork in IT support settings. Discuss how team collaboration helps in sharing knowledge, resolving issues more effectively, and supporting each other to improve overall service quality.

Share your enthusiasm for Ivalua’s commitment to innovation and collaboration. Highlight how their values align with your career goals and how you can contribute to their mission of improving supply chain sustainability and resiliency.