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Product Lead, New Product (B2B GenAI platform) - job 1 of 9

You could be a product lead anywhere. Why us?

  • Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size)

  • Report directly to our COO and work closely with brilliant leaders and team mates from companies like Nvidia, Nerdwallet, Better, Wayfair, Robinhood, etc.

  • Opportunity to take us to a $5B business and a household name in the next few years

  • Be immersed in a talent-dense environment, greatly accelerate your learning and career growth

About the opportunity:

Jerry is building an AllCar™ super app to radically simplify all aspects of car ownership. In late 2022, we were one of the first companies to develop on top of OpenAI’s ChatGPT. In April of 2023, we launched our first LLM-powered chatbot that could answer the 200,000+ messages we get from our customers each month via Chat and SMS. Our multi-modal chatbot is able to respond to 93% of all incoming SMS and in-app chat requests without human intervention, with an average response time of 15-20 seconds. We also launched a voicebot for inbound phone calls that went live in production in early 2024. 

After the overwhelming success of our chatbot/voicebot technology, we decided to invest in Propelix as a B2B GenAI prompt engineering platform provider to allow other companies to leverage our highly customizable AI-based virtual agent framework to help scale their business. Propelix.ai is to Jerry what AWS is to Amazon: a valuable core technology that we are making available to other companies because we believe it can be a very valuable business for us. We are looking for a Product lead to own the product development, implementation and success of our earliest customers for Propelix. This role sits at the intersection of go-to-market and product.

Responsibilities:

  • Drive the development of Propelix from 0 to 1, working directly with our early customers and iterating on their feedback to uncover and refine our product-market fit

  • Utilize customer insights to identify and build new Propelix features, ecosystem integrations, and processes that enable both initial customer success and future customer growth

  • Ask penetrating questions to form a deep understanding of our customers needs and customize our technology to help them produce meaningful results

  • Own and execute the implementation process for our early Propelix customers to drive customer success and satisfaction

  • Manage all aspects of our B2B Propelix product to establish it as the leading GenAI prompt engineering platform provider within the Insurance industry

Requirements:

  • Systems Thinking: Skilled at bringing structure to ambiguous situations, demonstrating curiosity, asking insightful questions, and employing creative and first-principles thinking

  • Initiative: Highly self-motivated with a strong sense of ownership over tasks.

  • Organizational Skills: Exceptional project management abilities, capable of managing clients, internal stakeholders, project and product team members, and project timelines effectively.

  • Communication: Strong proficiency in both written and verbal communication, able to interact with and influence a diverse range of audiences, including internal, external, technical, and non-technical stakeholders.

Ideal profile:

  • Bachelor’s degree in an intellectually rigorous discipline

  • 5-10 years of experience, ideally a mix of structured problem solving experience (MBB, VC or PE experience preferred) followed by a few years of experience building products at an early-stage B2B SaaS startup (pre-product market fit)

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@getjerry.com

About Jerry:

Jerry is America’s first and only AllCar™ app. We are redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

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What You Should Know About Product Lead, New Product (B2B GenAI platform), Jerry

Are you ready to take on an incredible opportunity as a Product Lead at Jerry, where innovation meets passion? We're looking for someone who can help shape our B2B GenAI prompt engineering platform, Propelix, right here in the vibrant tech hub of Palo Alto. At Jerry, the creator of the AllCar™ super app, you’ll have the unique chance to work directly with our COO and talented folks from top firms like Nvidia and Robinhood. Your main mission: drive Propelix from the ground up! You'll engage with early customers to pinpoint what makes our platform exceptional, refining features that truly address their needs. Your role will involve both go-to-market strategies and hands-on product development, ensuring that our clients thrive using our technology. With a tremendous market potential and immense financial backing, you will play a pivotal role in setting up Propelix as a core offering for companies eager to leverage cutting-edge AI solutions. Plus, you'll be immersed in a highly collaborative, diverse environment where your ideas matter and learning never stops. So, if you’re ready to innovate, lead, and help create the next big thing in AI with Jerry, come join us and be part of a journey that’s all about making car ownership simple and efficient for everyone. We can't wait to see what you bring to our team!

Frequently Asked Questions (FAQs) for Product Lead, New Product (B2B GenAI platform) Role at Jerry
What are the main responsibilities of a Product Lead at Jerry for the Propelix platform?

The Product Lead at Jerry for the Propelix platform is responsible for driving product development from inception to launch. This involves engaging closely with early customers to gather feedback, identify key features, and refine the platform to meet market needs. You’ll also manage the implementation process for Propelix customers, ensuring successful deployment and satisfaction.

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What qualifications are required to apply for the Product Lead position at Jerry?

To qualify for the Product Lead position at Jerry, candidates should have a Bachelor’s degree in a rigorous discipline and between 5 to 10 years of relevant experience. This ideally includes structured problem-solving experience, alongside a few years at an early-stage B2B SaaS startup focusing on product development before achieving product-market fit.

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What skills are essential for the Product Lead role at Jerry?

Essential skills for the Product Lead role at Jerry include strong project management capabilities, communication skills for engaging a variety of stakeholders, and a systems thinking approach to navigate complex situations. Creativity and initiative in developing innovative solutions are also crucial.

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What is the work environment like at Jerry for the Product Lead role?

Working at Jerry as a Product Lead means joining a dynamic and innovative team. The environment is collaborative and supportive, consisting of passionate individuals from diverse backgrounds who are dedicated to solving real-world problems and continuously improving the Jerry app.

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What opportunities for growth can a Product Lead expect at Jerry?

As a Product Lead at Jerry, you’ll have immense opportunities for professional growth. With direct support from experienced leaders and a culture that promotes learning and innovation, you can significantly accelerate your career trajectory while contributing to the success of a promising platform in a rapidly growing market.

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Common Interview Questions for Product Lead, New Product (B2B GenAI platform)
Can you describe how you would approach product development for Propelix at Jerry?

Begin by gathering insights from potential customers to grasp their needs. Develop a roadmap that aligns these insights with business goals, while being ready to iterate based on ongoing feedback. Highlight your adaptability and customer-centric approach.

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How would you prioritize features for Propelix based on customer feedback?

Utilize a structured framework such as RICE (Reach, Impact, Confidence, Effort) to evaluate the potential features. List the feedback, assess the business impact, and communicate effectively with stakeholders to ensure consensus on priorities.

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What strategies would you utilize to ensure customer success with Propelix?

Focus on a thorough onboarding process that illustrates the value of Propelix. Regularly check in with customers to gather feedback, offer training resources, and adapt features based on their evolving needs to enhance satisfaction.

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Describe your experience working with cross-functional teams.

Share specific examples where you collaborated with marketing, engineering, and customer support teams, emphasizing your role in aligning different functions toward a common product goal and how effective communication and project management contributed to success.

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What metrics would you use to measure the success of Propelix?

Consider metrics such as customer activation rates, user engagement, Net Promoter Score (NPS), and revenue growth attributed to Propelix. Be prepared to explain how each metric informs product improvements and strategic decisions.

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How would you handle ambiguity during product development?

Emphasize the importance of maintaining a solutions-oriented mindset. Utilize data to reduce ambiguity, foster open dialogue with stakeholders, and iterate based on feedback to progressively clarify the development path.

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Can you explain a complex technical concept in simple terms?

Practice breaking down a complex topic you’ve worked on into easy-to-understand components. By using analogies or real-world examples, demonstrate your ability to communicate effectively with diverse audiences.

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How do you ensure effective communication among diverse stakeholders?

Tailor your communication style based on the audience, ensuring clarity and conciseness. Regular updates through various channels can help keep everyone aligned. Highlight your experience in managing expectations and incorporating feedback.

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What role do you see for AI in the future of product development?

Articulate your vision for leveraging AI to enhance product development processes, such as automating customer feedback analysis for feature prioritization or improving user experience through personalized interactions.

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Describe a project where you had to pivot due to unforeseen circumstances.

Share a specific project case where you identified a challenge, how you adapted your strategy, engaged with your team and stakeholders to navigate the change effectively while still achieving the project’s goals.

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Jerry is redefining car ownership with its innovative AI-powered AllCar™ app, offering comprehensive solutions for insurance, financing, maintenance, and safety, driven by a team passionate about enhancing the driving experience.

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CULTURE VALUES
Social Impact Driven
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
FUNDING
SENIORITY LEVEL REQUIREMENT
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Full-time, on-site
DATE POSTED
December 8, 2024

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