Job details

Senior Director, Network Operations

Jiffy is a leading platform empowering crafters, creators, and small business owners with the tools and infrastructure to bring their visions to life. With over a decade of experience, we’ve combined world-class service, innovative technology, and reliable logistics to become a trusted partner for millions of customers worldwide. We’re not just about blank apparel—we’re about enabling creativity and supporting entrepreneurs. Our growing team is looking for driven individuals passionate about scaling impactful solutions for the custom apparel industry.

We are seeking a Senior Director of Network Operations to oversee and expand our printer shop network, focusing on Direct-to-Film (DTF) and Print-on-Demand (POD) services for custom apparel. This critical role involves building and managing a robust fulfillment network, ensuring operational excellence, and driving scalable growth for Jiffy’s custom apparel offerings.

This position will work Eastern Time Zone hours.

Key Responsibilities

Develop and implement a comprehensive strategy for expanding and optimizing the printer shop network to meet customer demand.
Serve as a key leader in scaling the network's capacity and capabilities, ensuring alignment with business goals.
Lead cross-functional teams to integrate operational improvements across the supply chain and production network.
Oversee day-to-day operations of the printer shop network, ensuring seamless order fulfillment and on-time delivery.
Identify and onboard new printer shop partners to expand capacity and geographic reach.
Negotiate and manage vendor relationships, ensuring alignment with service-level agreements and cost efficiencies.
Develop scalable processes to ensure seamless onboarding and integration of new partners
Establish and monitor KPIs for production quality, efficiency, and customer satisfaction.
Collaborate with fulfillment partners to optimize workflows, reduce lead times, and ensure quality assurance for DTF and POD orders..
Collaborate with product and engineering teams to improve fulfillment systems and technology.
Drive the implementation of automation and advanced tools to enhance production scalability and accuracy.
Leverage data and analytics to identify bottlenecks and implement continuous improvements across the network.

Qualifications & Skills

10+ years of experience in operations, supply chain management, or network management, preferably in e-commerce.
Proven track record of managing and scaling fulfillment networks, including third-party vendor relationships.
Experience building and scaling a nationwide print network, growing from 60 to 1,000 printers. Ability to audit operational processes, establish standardized workflows, audit output quality, and refine and build playbooks.
Experience implementing operational best practices, including quality control, process optimization, and cost management.
Analytical mindset with proficiency in data-driven decision-making and KPI tracking.
Technical fluency to work effectively with product and engineering teams on operational tools and systems.

Why you’ll love working here:

Flexibility to work remotely with a high-performing, A-player team
High visibility and influence in shaping cutting edge e-commerce solutions
Opportunity to lead product innovation in the rapidly evolving AI and image processing space
Collaborative and high growth environment, with direct impact on the company’s strategic direction

What You Should Know About Senior Director, Network Operations, Jiffy

As the Senior Director of Network Operations at Jiffy, you'll be stepping into a pivotal role that empowers creativity and supports entrepreneurs in the custom apparel industry. With extensive experience in operations and supply chain management under your belt, you'll oversee the expansion of our printer shop network, focusing primarily on our Direct-to-Film (DTF) and Print-on-Demand (POD) services. Your journey will involve crafting and implementing strategies to optimize network operations, ensuring that we not only meet but exceed customer demands. You'll liaise with various cross-functional teams to drive operational improvements and monitor daily operations to ensure seamless order fulfillment. The role requires a knack for negotiating vendor relationships and identifying new partners to broaden our reach. Utilizing data and analytics, you'll continuously assess performance, striving to enhance production quality and efficiency. With a flexible remote work option, you will enjoy being part of a high-performing team while shaping cutting-edge e-commerce solutions. If you're eager to make a direct impact on the strategic direction of a company that's dedicated to innovation in the rapidly growing apparel market, this opportunity is calling your name!

Frequently Asked Questions (FAQs) for Senior Director, Network Operations Role at Jiffy

What are the main responsibilities of the Senior Director of Network Operations at Jiffy?

The Senior Director of Network Operations at Jiffy is responsible for developing strategies to expand and optimize the printer shop network, managing day-to-day operations, and ensuring seamless order fulfillment for DTF and POD services. This role also involves leading cross-functional teams, negotiating vendor relationships, and leveraging data to identify areas for continuous improvement.