Senior Business Services Director

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Check out some of what you will do:

• Partner with the Account Director, Leadership team, the Client, and SMEs to effectively translate business needs and desired outcomes into integrated functional plans and strategies.
• Manage operational business processes and initiatives to successfully deliver on departmental objectives, ensuring visibility and effective, integrated service delivery across functional teams.
• Lead and implement initiatives related to operations, innovation, and organizational capabilities.
• Manage program schedules, priorities, risks, and actions to ensure successful and on-time completion of team deliverables.
• Seek out and leverage key stakeholders and subject matter experts to bring innovative ideas and leading practices to the team.
• Establish as a trusted advisor and strong, collaborative relationship with the Client, peers, account leaders, operations, and SMEs.
• Manage account training and development processes.
• Provide thought leadership for account transformation activities and create communication and training plans to enable smooth implementation of plans and strategies.
• Develop project strategies and plans, including stakeholder assessment, communications, leadership alignment, gap analyses, organization transition, capability transfer, and end-user training.
• Cultivate joint desired outcome expectations while working with change agents and communication colleagues to tailor plans for service lines.
• Leads on account FM Center of Excellence focused on continuous process improvement, Corrigo governance, NOC, call center, KPI management in partnership with Office and Retail FM and Engineering teams.
• Manages HSSE, Energy and Sustainability strategies and growth plans.
• Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
• Collaborates with Client’s real estate representatives to support Disaster Planning and Business Continuity activities.
• Develop high-quality client presentations for discussions at senior levels of the organization.
• Work effectively with cross-functional teams to drive and/or support the execution of projects.
• Document operational processes for formal adoption as necessary.
• Support account team’s Innovation and Continuous Improvement Programs.
• Help recommend and implement changes aimed at improving account performance.
• Assist in the establishment and refinement of the best practices of the standards of excellence.

Here is who we are looking for:

Schedule: Monday - Friday day shift with on-call required 24/7.

Pay $140,000+ depending on experience with a 25% targeted bonus of the annual salary

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.