Growth Account Executive

As a Growth Account Executive at Jobber, your primary responsibility is to manage and nurture relationships with our existing customers. You'll identify opportunities for expansion by promoting additional features and products, guiding clients on how to better utilize Jobber for their business success, and ensuring they benefit from all the tools we provide.

The ideal candidate for the Growth Account Executive position at Jobber should have experience in outbound sales, especially in result-driven environments. They should be high energy, driven, adaptable, and capable of establishing rapport with clients. Familiarity with CRM systems, particularly Salesforce, is also preferred.

Jobber fosters a collaborative environment among its Growth Account Executives by providing regular one-on-one coaching, performance feedback, and opportunities for professional development. Additionally, they encourage regular communication and collaboration with multiple departments to streamline initiatives and enhance client satisfaction.

Jobber promotes a culture of transparency, inclusivity, and collaboration. For Growth Account Executives, this means working in a supportive atmosphere where team members celebrate each other’s successes and are dedicated to mutual growth and development. Recognized by Great Place to Work, Jobber values its employees’ well-being and professional growth.

Growth Account Executives at Jobber have numerous opportunities for advancement within the company. With a focus on talent development, Jobber supports its employees in building their careers through coaching and training, and as the company continues to expand, there are clearly defined paths for growth into more senior sales roles or management positions.

Building relationships with clients starts with active listening and understanding their unique needs and challenges. I believe in frequently checking in, providing tailored recommendations, and being a reliable point of contact for any questions or concerns they may have.

A successful strategy I've used involved identifying client pain points and presenting customized solutions that align with their goals. By ensuring they understood how these solutions could benefit their operations, I effectively drove upsells and expanded their footprint with our offerings.

When faced with objections, I ensure I approach the conversation with empathy, seeking to understand their concerns. I ask clarifying questions to get to the root of the objection and provide data-driven responses that highlight the value and success our solutions can bring.

Key metrics for gauging my success include renewable sales growth, customer retention rates, and the number of upsells achieved. I also focus on customer satisfaction scores, as they directly correlate with our team's overall effectiveness in driving customer success.

I have extensive experience using Salesforce for tracking interactions, managing my sales pipeline, and analyzing client data. I believe that a CRM system is essential for streamlining processes and monitoring performance, making it easier to engage with clients effectively.

I stay motivated by setting personal goals and celebrating small victories along the way. Recognizing my progress helps keep my spirits high, especially in a dynamic environment where challenges may arise frequently. I also draw inspiration from my colleagues, who share their successes and experiences.

Customer feedback plays a crucial role in shaping my sales approach. It helps me understand their needs better, allowing me to tailor my recommendations precisely, ensuring I provide the most relevant solutions that impact their success positively.

I prioritize my tasks by assessing urgency and importance. Utilizing scheduling tools, I can manage my time effectively and ensure I’m consistently engaging with all my accounts, following up on leads promptly, and addressing customer inquiries without delay.

There was a time when a key feature within our application changed based on client feedback. I quickly adapted by learning about the new feature thoroughly, updating our training materials, and proactively reaching out to clients to ease their transition, ensuring minimal disruption to their workflow.

I admire Jobber's commitment to empowering small businesses through technology. The values of transparency and inclusivity resonate with me because they create a supportive work environment where diverse ideas and perspectives thrive, ultimately leading to better solutions for clients.