Service Manager - Low Voltage

As a Service Manager at Jobot, you will be responsible for overseeing the delivery of electronic systems services, managing technician teams, ensuring high standards of installation and support for low voltage systems including fire alarms, CCTV, and access control. You'll work closely with clients to understand their needs and lead your team in executing solutions that exceed expectations.

To qualify for the Service Manager role at Jobot, candidates should have proven experience in the low voltage industry with a strong background in electronic security systems such as alarms, access control, and CCTV installations. Leadership experience and training in management are also essential, along with technical expertise in handling complex system integrations.

Joining Jobot as a Service Manager in Charlotte means you'll benefit from a competitive salary ranging from $75,000 to $90,000 plus a full benefits package that includes health insurance and a great 401k plan. Moreover, you'll enjoy career growth opportunities, ongoing manufacturer training, and a supportive work environment that fosters professional development.

At Jobot, we prioritize your professional growth! As a Service Manager, you will have access to manufacturer training programs, mentorship from experienced colleagues, and opportunities to lead significant projects that enhance your skills and career trajectory. We believe in investing in our employees to help them achieve their professional goals.

A typical day for a Service Manager at Jobot may involve coordinating technician schedules, meeting with clients to discuss project requirements, and reviewing the performance of low voltage systems. You'll also provide technical guidance, troubleshoot system issues, and ensure quality service delivery while managing your team's workflow effectively.

When answering this question, highlight specific projects or responsibilities where you've successfully managed installation or maintenance of low voltage systems. Discuss your technical knowledge as well as your leadership skills, emphasizing how your experience has prepared you for the Service Manager role at Jobot.

In response, outline your approach to prioritization, such as using project management tools, assessing client needs, and team workloads. Mention specific examples where your prioritization led to successful project completion and team satisfaction.

Provide a concrete example where you encountered a significant challenge, such as a technical issue or client objection. Explain your thought process, the steps you took to resolve the issue, and the positive outcome that resulted from your actions.

Discuss methods you’ve found effective for team communication, such as regular meetings, collaborative tools, or open-door policies. Share instances where your communication strategies improved team performance or client relations.

Highlight your commitment to professional development, mentioning specific training, certifications, or industry publications you follow to stay updated on trends, innovations, and best practices relevant to the Service Manager role at Jobot.

Explain your client management philosophy, focusing on building trust, understanding client needs, and delivering solutions that meet or exceed their expectations. Provide examples of how you've successfully cultivated client relationships in past roles.

Mention any experience you have managing budgets for projects, ensuring cost efficiency, and maximizing resource utilization. It’s helpful to provide examples of how when done well, this has led to successful project outcomes and client satisfaction.

Share your conflict resolution strategy, emphasizing active listening and mediation tactics you use to resolve disputes. Provide a specific example that illustrates your ability to maintain team harmony while ensuring productivity.

Discuss key performance indicators (KPIs) relevant to service management in the low voltage industry, such as client satisfaction scores, project turnaround times, and technician efficiency. Explain how you would utilize these metrics to improve service delivery at Jobot.

When asked this question, express your enthusiasm for Jobot’s mission and values. Highlight your interest in the growth opportunities, the company’s innovative technology approach, and how your skills align with the expectations of the Service Manager role.