Laird Superfood - Customer Service Representative

Hey there! I'm Jason, the CEO of Laird Superfood. 

At Laird Superfood, we believe in creating clean, functional, and delicious food that fuels an active lifestyle.

We started with a simple mission: to bring better food choices to people who want to live life to the fullest. From our plant-based creamers to our superfood blends, everything we make is designed to support health, wellness, and performance.

We're growing fast and always looking for passionate people to join us. If you love great customer experiences, value teamwork, and have a knack for problem-solving, you’ll feel right at home here. We’re not just selling products - we’re building a community of people who care about what they put in their bodies and how they fuel their day. 

If you're sharp, switched on, and ready to dive into this role - we'd love to hear from you!

We’re looking for a Customer Service Representative who thrives on helping others and making every customer interaction a great experience. You’ll be the voice of Laird Superfood, ensuring our customers feel heard, supported, and valued. 

We need someone with great communication skills, a problem-solving mindset, and a genuine desire to connect with customers.

In this role, you will be responsible for:

📞 Responding to customer inquiries and showing that Laird Superfood is committed to world-class service
💬 Communicating with customers via email, phone, and social media
🚀 Continuously looking for ways to improve the customer experience
😊 Maintaining a positive, empathetic, and professional attitude at all times
📝 Entering orders for customers and wholesale accounts
📦 Filing shipping claims and coordinating with shipping couriers
👥 Managing account details for customers and wholesale accounts
🔍 Troubleshooting customer concerns, complaints, and requests, and escalating when needed
🤝 Building rapport with customers and strengthening our community
🛒 Promoting sales through product recommendations and education
📚 Staying up to date on Laird Superfood products and compliance issues
💡 Collaborating with colleagues and working independently
🎯 Taking on additional duties as needed

Our ideal candidate is a compassionate and customer-focused problem solver who thrives on delivering top-notch service. You're empathetic, patient, and proactive - someone who sees challenges as opportunities to create outstanding experiences.

You communicate with ease, keep a cool head under pressure, and always aim to leave a positive impression. 

If you're passionate about clean foods and an active lifestyle, that’s a huge plus!

Working Hours ⏰: This is a full-time role, ideally working from midday to late PM Central European Time (CET) to help provide extended coverage.

To excel in this role, you need to have: 

✅ 2+ years of experience in customer service

✅ Experience working within E- commerce.
✅ Proven experience working with international clients (US).
✅ Experience with point-of-sale (POS) systems; NetSuite or Shopify experience preferred
✅ Excellent communication skills over phone, email, and in person
✅ Comfortable using computers for daily tasks
✅ Strong social media navigation and response skills
✅ Proficiency with cloud-based file management systems (e.g., Atlassian, Google Drive)

Brownie points for: 

⭐ Experience with Zendesk, Yotpo, Recharge.

What’s in it for you?

💰 Salary - $1,600 - $2,000 per month*
⏳ Full-time - fully remote role
🎉 Paid time off - 20 days per year

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with Laird Superfood to help them find their new team member. 

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the Laird Superfood’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of our client, applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. 

We are committed to maintaining a respectful and professional environment for our jobseekers, our clients and the JobRack team. Any form of abuse or disrespect towards our team will result in immediate disqualification from this and all future opportunities through JobRack.

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq