Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Part-Time Remote Customer Service Representative image - Rise Careers
Job details

Part-Time Remote Customer Service Representative

Company Description

Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Safelite

Job Description

Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you!  We are seeking part-time remote Customer Service Representatives!

Critical Position Requirements:

  • Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.
  • Must be able to provide their own equipment to start with high speed internet that meets speed requirements.
  • Must have a distraction free workspace that is free from background noise and interruptions.  
  • Starting pay is $16.50/hour!

ESSENTIAL ACTIVITIES 

  • Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. 

  • Accurately enters claim data into our production systems while on a live phone call.  

  • Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs. 

  • Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. 

  • Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.  

  • Utilizes systems and resources provided to enhance the overall customer experience.  

  • Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.   

  • Other duties assigned by leadership. 

PROFESSIONAL REQUIREMENTS 

  • Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards  

  • Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment 

  • The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset 

  • The ability to read and utilize provided scripting in a conversational and timely manner 

  • Demonstrates a high level of empathy and integrity by always doing the right thing  

  • Has an upbeat personality and can show an authentic willingness to assist our customers  

  • Previous experience working in a contact center or other customer service role  

  • 16+ years of age 

  • High School Diploma or equivalent, or actively enrolled  

WORK FROM HOME REQUIREMENTS 

  • Personal computer or laptop with Windows 10 or higher.  Please note that Macs and Chromebooks are not compatible with our current systems.  

  • High Speed Internet that meets the below requirements:
  • Download Speed = 25 Mbps or higher   
  • Upload Speed = 10 Mbps or higher  
  • Ping = 50 ms or lower  
  • Jitter = 20 ms or lower  
  • Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)   

  • USB wired headset  

  • Webcam 

  • Dedicated workspace free from background noise and interruptions   

WHAT YOU’LL GET 

  • Pay is $16.50/hour and offers bonus opportunities. 

  • A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.

  • Weekly pay checks!

  • Up to $5,250 in tuition reimbursement per year. 

  • Paid training and all the tools and resources you'll need to be successful. 

  • View all our health, wealth, and life offerings at www.safelitebenefits.com.   

The auto glass industry leader in the United States. Founded in 1947, we were proud to be celebrate our 75th Anniversary in 2022! Auto glass is our foundation and certainly our passion, but we are so much more! Over the years we have uncovered what does and does not work. What we have learned through these years, to have continued growth and evolution it all comes back to our people. At our core, we’re a People Powered organization - our people come first and our culture matters. We’ll help you find a fulfilling career path and encourage you to have a life both here and outside of work. Let us be a part of your journey and be the best place you’ll ever work! 

Safelite will be unlike any place you've ever worked. You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results, and bring unexpected happiness every day. Your effort, authenticity, and creative ideas will be valued and rewarded. Here at Safelite, we always put our customers first. We train our associates in the importance of delivering a critical first impression that sets the stage for an all-around extraordinary experience.  

We invite you to come find a career and gain a family!  

#LI-VP1

--

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

--

Jobs for Humanity Glassdoor Company Review
5.0 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
Jobs for Humanity DE&I Review
5.0 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Jobs for Humanity
Jobs for Humanity CEO photo
Unknown name
Approve of CEO

Average salary estimate

$34320 / YEARLY (est.)
min
max
$34320K
$34320K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Jobs for Humanity Hybrid Austin, Texas, United States
Posted 6 days ago

As a Project Analyst at YUPRO Placement, you'll play a vital role in project management and communication within a dynamic team.

Posted 5 days ago

Join YUPRO Placement as a Technical Support Technician to provide crucial on-site IT support and drive exceptional customer service in Atlanta.

Posted 5 days ago

As a Registered Nurse at Sunrise Senior Living, you will enrich the lives of our residents by providing compassionate care in a supportive environment.

Photo of the Rise User
Westgate Resorts Hybrid 4236 Parkway, Pigeon Forge, TN
Posted 7 days ago

Join Wild Bear Inn as a Server and help us provide unforgettable vacation experiences in the heart of Pigeon Forge.

Photo of the Rise User
Kiabi Hybrid Via Giuseppe Scolari 3 M, Vicenza, Veneto, Italy
Posted yesterday

Become part of Kiabi's team and help customers discover the latest fashion trends while enjoying a vibrant work environment.

Photo of the Rise User
Visa Remote Miami, FL, USA
Posted 8 days ago

Join Visa as a Senior Director to spearhead client care initiatives and lead a transformative Contact Center team in Miami.

Photo of the Rise User
Boyd Gaming Hybrid 777 Blue Chip Drive, Michigan City
Posted 11 days ago

Join Boyd Gaming as a Convention Services Coordinator, playing a crucial role in delivering exceptional event experiences for clients in the casino entertainment industry.

Photo of the Rise User
Posted 10 days ago
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

Join MindEscapes Escape Rooms as a Customer Service/Game Attendant, where creativity meets customer satisfaction in a fun-filled environment.

Photo of the Rise User

Allied Universal is looking for a dedicated Part-Time Security Hospital Officer in Cleveland with a commitment to safety and service.

Join a vibrant team as a Spanish Speaking Customer Service Representative in the Fashion & Apparel sector, helping enhance the shopping experience.

Posted 2 days ago

Sunrise Senior Living is seeking a dedicated Medication Aide to enhance the quality of life for our residents in Simi Valley.

Photo of the Rise User

Join Enhabit Home Health & Hospice as a Clinical Team Leader, where you can make a meaningful impact in patient care.

Photo of the Rise User

Join Allied Universal® as a Security Professional - Telecom Screener, where you will ensure safety and provide customer-centric services in a dynamic workplace.

Photo of the Rise User
Decisely Remote Alpharetta, Georgia, United States
Posted 14 days ago

Join Decisely as an ICHRA Client Success Team Lead to drive client satisfaction and team growth in a hybrid remote role.

Join Kessler Rehabilitation Center as a Patient Service Specialist, where you'll deliver outstanding service to patients and handle critical front office responsibilities.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Part-time, remote
DATE POSTED
April 20, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cincinnati just viewed Finance Intern at Roche
Photo of the Rise User
Someone from OH, Cincinnati just viewed Personal Shopper - Sam's at Walmart
F
Someone from OH, Cincinnati just viewed CART - Captionist at Focus Interpreting
P
Someone from OH, Brecksville just viewed Verification Specialist at Planned Parenthood of Illinois
Photo of the Rise User
Someone from OH, Sheffield Lake just viewed Busser/Server Assistant at Chili's Grill and Bar
Photo of the Rise User
Someone from OH, Cincinnati just viewed Furniture Sales Representative at Furniture Fair
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer | NDA at GT
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Koddi
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Launchpad Technologies
Photo of the Rise User
Someone from OH, Columbus just viewed Accounts Receivable Specialist at Brixio
Photo of the Rise User
Someone from OH, Cincinnati just viewed Training & Education Specialist at Finalsite
L
Someone from OH, Cincinnati just viewed Head of Performance Marketing (Remote) at Lavendo
O
Someone from OH, Cincinnati just viewed VP of Marketing at OnePlan Solutions
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Analyst at Waymo
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Director at Nextdoor
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay