Site Reliability Engineer - job 1 of 2

As a Site Reliability Engineer at FIS Global, your key responsibilities will include ensuring the scalability, high availability, and reliability of software applications. You'll be working on high-availability applications and external-facing APIs, applying sound engineering principles to maintain performance and stability. You'll also focus on building automations to improve operations, collaborate with cross-functional teams, and participate in an on-call rotation to support continuous service delivery.

To qualify for the Site Reliability Engineer position at FIS Global, you should have a relevant degree in Computer Science or a related field, alongside experience in technically focused roles. Key skills include familiarity with API gateways and REST, proficiency in cloud platforms like AWS or Azure, and a solid understanding of Linux administration. Experience with SQL or Postgres databases is also important. Banking sector experience and knowledge of scripting languages like Java or Python would be advantageous.

Yes, the Site Reliability Engineer role at FIS Global includes participation in an on-call rotation. This means you'll be responsible for ensuring that our services remain operational during weekends and other urgent situations. It's an essential part of maintaining the high availability of the applications you'll be overseeing.

At FIS Global, Site Reliability Engineers can expect a vibrant and modern international work environment. You'll be part of a motivated team that values collaboration, flexibility, and diversity. With opportunities for professional development and a fantastic range of benefits, FIS is committed to creating a supportive atmosphere that promotes career growth and personal fulfillment.

Performance expectations for a Site Reliability Engineer at FIS Global include maintaining the stability and reliability of software applications, ensuring high availability, and delivering positive end-user experiences. You'll be expected to work collaboratively with different teams, build automations to streamline operations, and actively contribute to improving our operating environment.

When answering this question, highlight the importance of reliability, scalability, and operational efficiency. Discuss how automation, monitoring, and measuring service performance contribute to these principles. Provide examples of how you have implemented these concepts in past roles.

To effectively ensure high availability, discuss strategies such as load balancing, redundancy setup, failover mechanisms, and regular maintenance checks. Share examples of how you've implemented these strategies in previous projects to minimize downtime.

In response, share specific projects you’ve managed using AWS or Azure, discussing the services you've utilized and the impact on system performance. Highlight your ability to manage deployments, scaling, and security within these environments.

Discuss your approach to managing on-call responsibilities, emphasizing prioritization, communication, and the importance of documentation during incidents. Provide an example of a challenging incident you've managed and how you resolved it.

When answering this question, specify the scripting languages you are comfortable with, such as Python or Bash. Share examples of tasks you've automated using these languages and the benefits those automations provided.

Offer a specific example of a process you improved, the challenges you faced, and the outcome of your efforts. Discuss any automation or collaboration with teams that led to a measurable improvement in efficiency.

Mention your experience with monitoring tools like Datadog, Nagios, or Prometheus. Explain how you use these tools to track performance metrics, alert for incidents, and improve system reliability.

Explain your approach to conflict resolution, emphasizing open communication and seeking common ground. Discuss the importance of considering different perspectives and finding a solution that aligns with the team's goals.

Encourage a thoughtful response that emphasizes the significance of user experience, system performance, and proactive incident management. Support your view with examples from your experience that showcase these aspects.

Share your enthusiasm for working on complex problems, improving user experiences, and the opportunity to contribute to innovative solutions. Provide examples that demonstrate your commitment to continuous learning and growth in the field.