Facility Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position: Facilities Manager

Job Summary:
As a Facilities Manager, you will be responsible for managing and delivering facilities services for an assigned portfolio. You will ensure compliance with policies, procedures, and contract scope while driving service delivery standards. Additionally, you will develop cost-saving initiatives and maintain client relationships to deliver exceptional service. This role requires strong leadership skills and experience managing staff in a union environment.

Job Location: Bellevue, WA

Key Responsibilities:
Service Delivery
Manage the delivery of facilities services in accordance with policies, procedures, and contract scope.
Serve as the primary point of escalation for the local client in the assigned region.
Ensure vendors meet service delivery standards and address scope changes and instances of poor performance.
Implement preventative maintenance programs to enhance system reliability and consistency.
Develop and implement innovative programs and processes to reduce operating costs and increase productivity.
Ensure compliance with health, safety, environment, and risk management policies.
Support account-wide initiatives such as compliance reviews, audits, and training programs.
Drive benchmarking, best practices, and continuous improvement initiatives.

Client Relationships
Proactively develop and manage client relationships to achieve expected service levels.
Comply with all client contract requirements and meet or exceed Key Performance Indicators.
Deliver exceptional service, as reflected by client feedback.

Finance Management / Cost Control
Develop and manage facility operating budgets for the assigned portfolio.
Proactively track variances and manage within target budgets, identifying efficiencies and savings.
Maximize utilization of suppliers and preferred vendors/contractors to achieve cost savings.
Identify additional efficiency opportunities aligned with client goals.
Manage annual budgeting process for the portfolio.
Comply with financial and contractual authorities.

Leadership/Staff Management
Manage, develop, and supervise a professional, friendly, creative, energetic, and detail-oriented team.
Participate in the individual performance management program and personal development planning for team members.
Act as a facilities manager and ambassador for JLL, adhering to the firm's core values of Teamwork, Ethics, and Excellence.

Qualifications:
Proven track record of providing excellent internal and external customer service.
5+ years of facility management experience with demonstrated judgment.
Proficiency in information technology tools and platforms.
Strong interpersonal skills and problem-solving ability.
Excellent verbal and written communication skills.
Experience managing staff in a union environment.

If you meet the above qualifications, please apply with your resume and cover letter.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.