Are you articulate and professional? Do you have a Rockstar work ethic and keen attention to detail? Are you drawn towards disruptive tech and software? If so, you should join our San Mateo based team as a Junior Enterprise Renewal Specialist at Vyond!

The Junior Enterprise Renewal Specialist will be responsible for assisting the Vyond Enterprise Sales team in their account retention, expansion, and business development efforts. This role will focus heavily on renewing Vyond customers, and identifying both up-sell and cross-sell opportunities. The ideal candidate would be an articulate, collaborative, sales-minded professional who is highly organized and comfortable in a fast-paced, high-volume sales team.

The benefits to the candidate will be a unique experience as part of a friendly and professional sales team within an emerging SaaS company. Participating in relevant sales team meetings, as well as forecasting and strategy sessions, the candidate will learn the basics of enterprise SaaS sales without the pressure of a sales quota.

Responsibilities

• Partner with our Account Executives and Customer Success teams to initiate, drive and close on our renewal conversations with Vyond’s Enterprise clients.
• Help engage Vyond’s Enterprise clients 90+ days ahead of contract renewal
• Proactively renew assigned Enterprise accounts as quickly and efficiently as possible, while maintaining a high level of client satisfaction & professionalism
• Responsible for renewing 90%+ of assigned customers each month
• Responsible for meeting weekly/monthly/quarterly goals and established metrics
• Work closely with Renewals Manager, Account Executives, Sales Ops, and Customer Success on account expansion strategy, assessing client health, identifying potential champions or advocates within each organization, and communicating with main contacts and decision-makers
• Conduct high-level conversations and build relationships with executives within Vyond’s Enterprise accounts
• Develop your Enterprise skills by studying each account during this reach out process, including mapping contacts and different subscription periods, building support across end users and identifying decision-makers
• Gain unique insight into the use cases, challenges, account health and business potential of our Enterprise clients

Requirements

• 1-2 years of Enterprise and/or SaaS renewals experience preferred
• Must have experience managing customer accounts
• Proficient in Salesforce and other CRM tools
• Familiarity with Zuora would be an asset
• Ability to craft and communicate value propositions for clients
• Excellent verbal and written skills
• Proven time management, follow-up, and closing skills
• Results oriented, collaborative, team player
• Articulate and professional