Community Associate

As a Community Associate at JustAnswer, your primary responsibilities will include moderating and engaging with our online community by developing strategies to increase participation, hosting virtual events, and providing support during discussions. You'll also create and maintain knowledge base content that helps our users find answers more efficiently.

To apply for the Community Associate position at JustAnswer, you should ideally have 1-3 years of experience in community management, content writing, or a related field. Strong communication skills, conflict resolution capabilities, and familiarity with community and content management systems are essential qualifications.

JustAnswer values the growth of its employees and provides ample opportunities for professional development. As a Community Associate, you will receive support to enhance your skills in community management, content creation, and conflict resolution, enabling you to grow in your role.

A Community Associate at JustAnswer will utilize various community and CMS tools, such as Discourse, Zendesk, and Salesforce, to engage with users, moderate discussions, and manage content effectively.

JustAnswer has adopted a remote-first work environment, allowing Community Associates to work from anywhere in Ukraine. While some teams may meet for collaborative events, most activities are conducted virtually, ensuring flexibility and comfort in your workspace.

When answering this question, highlight specific experiences where you were involved in managing online communities. Discuss any challenges you faced, how you engaged with members, and what strategies you implemented to foster a positive environment.

Share a specific example of a conflict you successfully mediated in a community. Talk about your approach to understanding all perspectives, maintaining neutrality, and ensuring a supportive atmosphere while resolving the issue.

Discuss innovative ideas you've had in past roles or potential strategies you believe would work. Consider community events, engagement tactics, and how to promote discussions that reflect users' interests.

Mention specific content creation and management tools you are familiar with, such as Discourse or Zendesk. Provide examples of how you've used these tools effectively in past roles to enhance community engagement and provide clarity in content.

Explain your methods for continuous learning—whether through online courses, webinars, following industry leaders, or participating in professional communities. Emphasize your commitment to staying informed and adapting to new trends.

Choose a real-life example where a community member's feedback led to a positive change. Outline the situation, the feedback, and how you worked collaboratively with your team to implement that suggestion.

Illustrate your process for creating knowledge base articles. Discuss how you identify common user issues, gather information from cross-functional teams, and ensure the content is user-friendly and relevant.

Share tactics you would use to communicate product updates, like hosting webinars, creating informative posts, or engaging community discussions. Highlight the importance of being transparent and ensuring users feel valued.

Talk about various metrics you would use to assess community engagement, such as participation rates, feedback quality, or user satisfaction scores. Explain how data-driven insights can guide improvements.

Express your enthusiasm for the opportunity to make a direct impact on users' experiences. Discuss your passion for community building and how the mission of JustAnswer resonates with your professional values.