HVAC/R Service Technician

As an HVAC/R Service Technician at K&D Factory Service, your main responsibilities will include performing dispatched service calls, diagnosing issues, and repairing commercial refrigeration and HVAC equipment. You'll also be expected to report all activities accurately using a provided tablet, ensuring excellent communication with both customers and internal team members.

To apply for the HVAC/R Service Technician position at K&D Factory Service, candidates should be at least 18 years old with a basic knowledge of electric and refrigeration cycles. Ideally, you should have at least one year of experience in commercial appliance or HVAC repair, and an EPA Certification Type II is preferred. A valid driver’s license and a clean driving record are also required.

At K&D Factory Service, HVAC/R Service Technicians can expect a competitive hourly wage along with monthly incentives. Our benefits package includes paid time off, health, dental, and vision coverage, a 401k with company match, and company-provided tools, truck, and training. We also offer overtime pay for all call-outs!

HVAC/R Service Technicians at K&D Factory Service typically work Monday to Friday, with an on-call schedule to address urgent service needs. Overtime opportunities are also available, providing the potential for additional earnings based on the call-out requirements.

K&D Factory Service is committed to the ongoing training and development of our HVAC/R Service Technicians. We provide specialized training through CFESA and partnerships with manufacturers, equipping you with the skills necessary to excel in your role and advance your career in the HVAC/R industry.

When answering this question, focus on your hands-on experience with different types of commercial refrigeration systems. Discuss specific models you've worked on, any troubleshooting you've successfully completed, and how you ensure optimal performance and safety in your repair work.

Employing effective time management strategies is crucial here. You might explain your approach to assessing urgency based on equipment failure impact, scheduling conflicts, and customer requests, showcasing your ability to juggle multiple priorities while maintaining quality service.

Safety is paramount in the HVAC/R field. Discussing your knowledge of safety protocols, PPE usage, and your commitment to following OSHA guidelines will demonstrate your professionalism and dedication to maintaining a safe work environment.

To answer this, highlight the importance of communication, professionalism, and follow-up. Discuss how you listen to customer concerns, provide clear information, and ensure they feel valued throughout the service process, reinforcing a positive customer experience.

Discuss particular challenges you've faced, such as troubleshooting complex issues or working in difficult conditions. It's important to demonstrate your problem-solving skills and how you approach challenges as opportunities to grow and learn.

Providing a clear overview of the refrigeration cycle can demonstrate your expertise. You can break it down into the four main components: compression, condensation, expansion, and evaporation, explaining how heat is absorbed and released to create a cooling effect.

Mention your commitment to continuous education through workshops, webinars, industry publications, and networking with other professionals. This shows potential employers your dedication to staying ahead in a rapidly evolving industry.

Discuss the tools you regularly use, emphasizing both the common tools like multimeters and screwdrivers, as well as specialized equipment that may be specific to certain HVAC or refrigeration tasks. This shows your familiarity with the necessary equipment.

Outline a methodical approach to troubleshooting, including steps such as gathering information from the client, checking common problem areas, and using diagnostic tools. This approach illustrates your analytical skills and thoroughness.

Provide examples from previous roles where you interacted directly with customers. Discuss how you communicated effectively, resolved issues, or received positive feedback, showing your ability to merge technical skills with customer service excellence.