Job details

Customer Care Agent

Kelly Services, in partnership with a large Green Bay, WI supply chain and logistics company, is searching for a Sr. Customer Service Representative! This position is full-time and temp-to-hire with the company.Location: On-site position, Green Bay, WIShift:1st shift:8am-5pm, M-F -or- 7am-4pm, M-FPay Rate: $19-$20/hr based on level of experience• Weekly payJob Overview:Office-based position. You will be responsible for handling relationships with customers. This person will take care of tasks related to processing and monitoring customer orders, managing freight solicitation and negotiating market rates.Responsibilities:• Monitor customer freight to identify issues and improve efficiency.• Recommend adjustments as freight volumes fluctuate.• Use a variety of technology to analyze service issues and trends to determine solutions.• Work closely with leaders, teams, and customers.Qualifications:• Have a high school diploma or GED.• One year of office-based customer service experience preferred.• Have strong written and oral communication skills.• Able to manage multiple priorities.• Proficiency with multiple computer software systemsApply Now!As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Get a complete career fit with Kelly®.You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About KellyWork changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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Peter Quigley

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$55000 / ANNUAL (est.)

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$50K

$60K

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What You Should Know About Customer Care Agent, Kelly

Join the vibrant team at Kelly Services as a Customer Care Agent in Green Bay, WI! This full-time, temp-to-hire position invites you to dive into the dynamic world of supply chain and logistics, working with a reputable company that values strong customer relationships. As a Customer Care Agent, you will be the heartbeat of our operations, primarily focusing on processing and monitoring customer orders. Your daily tasks will include managing freight solicitation, negotiating market rates, and swiftly addressing any issues that may arise to ensure a seamless service experience. With shifts available from 8am-5pm or 7am-4pm, Monday to Friday, you’ll enjoy a consistent work schedule. Plus, you’ll be compensated competitively with a pay rate ranging from $19 to $20 per hour, based on your experience, and you’ll be rewarded weekly. A successful candidate will thrive in an office-based environment, possess strong communication skills, and be proficient with various computer software systems. At Kelly, we believe in supporting our team members not just in their roles but in their career journeys too. With extensive benefits, including flexible health plans and retirement savings options, you won’t just have a job; you’ll have a career that grows alongside you. So, if you are looking to enhance your skills, grow your career, and be part of a diverse and inclusive community, Kelly Services is the place for you!

Frequently Asked Questions (FAQs) for Customer Care Agent Role at Kelly

What are the primary responsibilities of a Customer Care Agent at Kelly Services?

As a Customer Care Agent at Kelly Services in Green Bay, WI, your primary responsibilities will include handling customer relationships, monitoring freight to identify issues, processing customer orders, and negotiating market rates. You will collaborate closely with various teams and customers to ensure efficiency and resolution of service-related issues, using your analytical skills to recommend adjustments as needed.