Commercial Underwriting Associate

As a Commercial Underwriting Associate at Kemper, your primary responsibilities include providing exceptional customer service by handling policy-related inquiries, resolving problems, and processing high volumes of policy changes. You'll research policy details, exercise your underwriting authority, and manage calls efficiently—ensuring that you follow all company guidelines while addressing customer needs promptly.

To qualify for the Commercial Underwriting Associate position at Kemper, candidates need at least one year of related Property & Casualty experience. A High School diploma or equivalent is required, and an Associate’s degree is preferred. Strong communication skills in both English and Spanish are a plus. Applicants should also be organized, dependable, and able to excel in a fast-paced, high-volume environment.

The work environment for a Commercial Underwriting Associate at Kemper is primarily remote, with occasional requirements to report to a local office for meetings and training. This setup promotes a healthy work-life balance while engaging with a supportive team that values diversity and offers opportunities for professional development.

Kemper offers a comprehensive benefits package to Commercial Underwriting Associates that includes Medical, Dental, Vision, PTO, and a 401k plan, among other perks. This commitment to employee well-being reflects our dedication to fostering a thriving workplace for all staff.

Kemper is dedicated to promoting diversity, equity, and inclusion across the organization. We actively work to create a workplace that is free from discrimination, ensuring all individuals—regardless of race, gender, or background—are considered for employment. Our commitment to these principles is reflected in our policies and workplace culture.

When responding to customer inquiries, it’s important to listen actively to their concerns. Make sure to paraphrase and summarize their needs to ensure understanding before providing well-informed responses based on company guidelines. This not only resolves issues promptly but also reassures customers that they are valued.

During my previous experience, I managed various policy changes by meticulously following procedures. I ensure clear communication, confirming receipt of requests while providing updates throughout the process. I believe that maintaining strong organization and utilizing CRM tools streamline this workflow effectively.

When conducting research on policies, I first utilize the company's database to pull necessary documents and information. I ensure I cross-reference multiple sources to gather comprehensive details, after which I analyze the specifics related to the customer’s query to give accurate responses.

To efficiently manage calls in a busy setting, I utilize task management techniques, prioritizing urgent requests and documenting notes for unresolved issues. This organized approach allows me to provide prompt service while ensuring that no concerns fall through the cracks.

In a challenging situation, I dealt with a frustrated customer regarding a billing issue. I listened empathetically, acknowledged their concerns, and assured them I would resolve it. By carefully reviewing their account and working collaboratively with the billing team, I provided a timely solution, which ultimately restored their trust in our service.

My communication strategy involves clarity and empathy. I aim to establish rapport by using an approachable tone, while clearly articulating policy guidelines and outcomes. This ensures that customers feel understood and well-informed, leading to a better overall experience.

Maintaining compliance involves regularly reviewing the company’s guidelines and participating in training sessions. I consistently apply these standards to my work while seeking clarification when needed. This diligence helps mitigate risks and supports our mission to deliver consistent service.

Effective multi-tasking hinges on prioritizing tasks and utilizing technology tools for organization. I categorize tasks based on urgency and complexity and monitor my progress using a digital planner. This approach keeps me efficient and focused, addressing customer needs promptly.

I stay current on insurance guidelines by regularly engaging in professional development, attending industry webinars, and subscribing to relevant publications. Networking with colleagues and participating in internal discussions also keeps me informed of any updates affecting our policies.

I am eager to work at Kemper because of its commitment to customer service and its renowned reputation in the insurance industry. I appreciate the balance between challenging work and personal growth opportunities, and I align with its principles of diversity and inclusion, making it an ideal fit for my career aspirations.