Customer Launch Engineer

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! 

About the Role

HappyCo is seeking a Customer Launch Engineer to provide expert frontline support for our customers during product launch and beyond. In this role, you will develop automations to manual steps within our launch flow, debug and resolve technical issues, collaborate with internal teams to improve processes, and help customers integrate with HappyCo’s services. Your work will directly enhance customer satisfaction, accelerate launches, and reduce reliance on core engineering teams, allowing them to focus on product innovation.

• Develop well-structured code to assist customers with seamless integrations into HappyCo’s services.
• Provide specialist technical support to customers and properties during launch.
• Investigate and debug reported issues, offering clear insights to both customers and internal teams.
• Identify recurring issues and propose long-term solutions to improve product stability.
• Proactively manage scope, delivery, and configuration of product changes to ensure smooth rollouts.
• Contribute to product development and rollout strategies, providing feedback to improve processes.
• Ensure launch ticket resolution meets and exceeds service level agreements (SLAs).

• 2+ years of experience in a software engineering role.
• Strong debugging and troubleshooting skills, particularly in SaaS or cloud-based environments.
• Proficiency in coding or scripting languages (e.g., Python, JavaScript, SQL, or similar) for issue diagnosis and integrations.
• Experience with APIs, web services, and system integrations to assist customers with product implementation.
• Familiarity with cloud platforms (e.g., AWS, Azure, or Google Cloud) and infrastructure concepts

• Experience providing direct technical support to customers, troubleshooting software issues, and managing ticket resolution.
• Ability to analyze trends in customer issues and work with product teams to implement long-term solutions.
• Understanding of SLAs and incident management processes, ensuring timely response to critical customer issues.

• Strong communication skills, able to explain technical concepts clearly to both engineers and non-technical stakeholders.
• Problem-solving mindset, capable of working under pressure to diagnose and resolve technical issues.
• A proactive approach to continuous improvement, identifying process enhancements to streamline support and launch operations.
• Collaboration skills, working closely with product and engineering teams to improve overall customer experience.

• Experience with monitoring and logging tools (e.g., Datadog, Splunk, or New Relic).
• Prior work with CI/CD pipelines, DevOps practices, or software deployment processes.
• Exposure to customer onboarding and implementation processes, particularly in a SaaS environment.
• Background in working with B2B enterprise customers, especially in property management, real estate tech, or a related industry.
• Previous experience in working in a global team working across time zones.

If you’re passionate about solving complex technical challenges, working closely with customers, and driving impactful solutions, we’d love to hear from you!

Our HappyCo Culture & Benefits

HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page! 

We Offer:

- Work from anywhere supported by a flexible company culture

- Opportunity to work for one of the fastest growing technology companies in the PropTech industry

- Generous paid parental leave

- Competitive and equitable pay, including stock options

- Access to employee assistance programs to support both physical and mental wellness

- Monthly stipends to support Wellness and Home Office expenses

Find out more about our AU Employee Benefits here!

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.