Sales Advisor

As a Sales Advisor at Ken Garff Ford Greeley, your primary responsibilities will include leading customers through the car selection process, conducting test drives, helping with financing options, and managing paperwork. You will also provide presentations on both new and used vehicles, track customer interactions using our CRM tool, and ensure high levels of customer satisfaction through follow-up communication.

To apply for the Sales Advisor position at Ken Garff Ford Greeley, you'll need at least 2 years of experience in account management, customer service, car sales, or retail sales. Strong communication skills are essential, and candidates must be at least 18 years of age with a valid in-state driver's license as well as a good driving record. A high school diploma or equivalent is also required.

New Sales Advisors at Ken Garff Ford Greeley will undergo comprehensive paid training that focuses on both sales techniques and vehicle knowledge. You will have access to ongoing training modules through Ken Garff University to keep you informed about the latest vehicle products, features, and accessories, ensuring you provide the best service to our customers.

The compensation structure for a Sales Advisor at Ken Garff Ford Greeley is quite competitive, with the potential to earn between $35,000 and $125,000 annually. The position comes with a 3-month guarantee to help you kickstart your earnings, and you will also be eligible for year-end bonuses and employee discounts on vehicle purchases, service, and parts.

As a Sales Advisor at Ken Garff Ford Greeley, you will enjoy a comprehensive benefits package. This includes paid time off, a 401k plan with company matching, medical, dental, and vision insurance, as well as short and long-term disability coverage, AD&D, and life insurance. We also offer a year-end bonus program known as 'Garff Giveback' to thank employees for their hard work.

Discuss specific techniques you've used that resonate with customers, such as consultative selling, which focuses on understanding the customer's needs and providing personalized solutions. Be prepared to provide examples of how these techniques have led to successful sales.

When addressing customer objections, emphasize the importance of listening actively. Share examples where you used empathy and clear communication to understand concerns and provide solutions, ultimately turning objections into sales.

Think of a specific instance where you went above and beyond for a customer. Talk about the steps you took to ensure their satisfaction and how this experience impacted their perception of the dealership, showcasing your commitment to customer care.

Explain your strategy for staying updated on automotive trends, such as subscribing to industry newsletters, participating in webinars, and utilizing training resources like Ken Garff University. This demonstrates your commitment to product knowledge and professional growth.

Share your personal motivations, whether it's achieving sales goals, helping customers find their perfect vehicle, or contributing to your team's success. Highlight how these motivations drive you to exceed expectations consistently.

Discuss your time management strategies, such as prioritizing tasks based on urgency and importance, utilizing scheduling tools, and setting daily goals. Provide examples of how these methods helped you stay organized and productive.

Emphasize the value of teamwork in achieving collective goals. Talk about your experiences collaborating with colleagues to enhance customer service, improve sales outcomes, and create a positive workplace culture, showing you value working together.

Provide insight into your strategy for re-engaging uninterested customers, such as asking open-ended questions to uncover their needs and offering solutions tailored to their situation. Share examples of how this approach led to successful outcomes.

Outline your follow-up process, emphasizing timely communication and personalized messages based on the customer’s preferences. Be sure to share specific techniques or tools, such as CRM software, that you use to track customer interactions.

Express your alignment with Ken Garff's values and culture. Mention specific aspects that attract you to the dealership, such as their commitment to customer service, employee growth opportunities, and overall work environment, demonstrating genuine interest in the position.