The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.
The Patient Care Specialist - Technical Support (also titled, Technical Support Specialist) provides technical support to Kestra customers who rely on our medical devices, including patients, medical professionals, as well as sales representatives primarily via the telephone. This role manages day to day incoming patient and Health Care Professional questions, product concerns and participates in the after-hours call rotation schedule. A Patient Care Specialist - Technical Support (TSS) is responsible for identifying customer support issues and working with the customer and others to successfully triage and troubleshoot customer issues, report product issues and concerns to product development managers, and contribute to the knowledge base. A TSS demonstrates compassionate patient communication skills, thorough medical and product knowledge, and provides superior customer service to facilitate resolution of customer concerns. This position works closely with Sales, Marketing, Quality Assurance, and the Research and Development Teams to address customer concerns, determine corrective action and customer follow-up. This position blends technical knowledge, problem solving, and sincere customer service.
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This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.
Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.
Salary: Annualized between $65,000 and $72,000 ($31.25 - $34.65 per hour) depending on experience and location.
Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status or any other characteristic protected by law.
We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.
Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.
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Lead the strategic marketing and commercialization initiatives at Kestra Medical Technologies, a company dedicated to advancing wearable cardiac care solutions.
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