Business Analyst

The Business Analyst role at Keylane involves analyzing customer requirements and collaborating with developers to transform these needs into user-friendly software solutions within the Axon platform. You'll facilitate communication between your Scrum team and clients in the insurance sector, define user stories, support implementation, and present changes during sprint reviews.

To excel as a Business Analyst at Keylane, candidates should demonstrate a proven ability to analyze complex problems, communicate effectively with both technical and non-technical stakeholders, and possess foundational knowledge of software development principles. Fluency in English is essential, and knowledge of Dutch or German is a plus!

Business Analysts at Keylane enjoy a hybrid working model, with flexibility to work both at home and in the office. When you choose to work in the office, a free lunch is provided daily, alongside extra perks like a working from home allowance and the option to work remotely from abroad for two months each year.

Keylane is committed to your professional development, offering access to our Academy for courses and training tailored to enhance your skills both professionally and personally. You'll be part of a collaborative environment that encourages continued learning and advancement.

Keylane offers a competitive salary range, comprehensive benefits including holiday and inclusion days, a pension scheme, travel reimbursements, and a vibrant community culture. You'll also benefit from a profit-sharing plan, a focus on health and well-being, as well as team activities and social events!

When gathering requirements, it's crucial to engage directly with clients to understand their needs and pain points. Utilize techniques such as interviews, surveys, and workshops to collect detailed insights, ensuring you ask open-ended questions to encourage discussion. Building strong relationships and trust with stakeholders is key to successful requirement collection.

Prioritization involves evaluating each requirement based on factors such as impact, urgency, and alignment with business goals. Techniques like the MoSCoW method (Must have, Should have, Could have, Won't have) can help structure this process, ensuring that the most critical requirements are addressed first while communicating priorities clearly to all stakeholders.

To ensure effective communication, it's important to bridge the gap by using clear, jargon-free language when speaking with non-technical stakeholders while providing sufficient technical detail to developers. Regular meetings and collaborative sessions, along with visual aids like diagrams or flowcharts, can facilitate understanding across diverse interests.

I often start by breaking down complex problems into smaller, manageable components. Techniques like root cause analysis or the 5 Whys can uncover underlying issues. Additionally, involving various stakeholders in brainstorming sessions provides different perspectives that can enhance problem-solving capabilities.

Handling stakeholder feedback effectively means listening actively and visibly valuing their input. After presenting solutions, I document feedback promptly and prioritize it for review. Open communication fosters collaboration and encourages stakeholders to share their thoughts, ensuring that necessary adjustments are made before final delivery.

Creating user stories involves understanding user needs and framing them in a way that highlights the value delivered. I use the format 'As a [user], I want [goal] so that [reason]' to retain focus on the user's perspective. Collaborating with both technical and non-technical team members ensures the stories are actionable and clear.

In situations of conflict, I encourage open communication and ensure each team member feels heard. By facilitating a discussion focused on understanding differing viewpoints, it's often possible to come to a collaborative solution that aligns with project goals, fostering a supportive team dynamic moving forward.

Success metrics for software implementations could include user adoption rates, system performance indicators, and customer satisfaction scores. Post-implementation reviews and user feedback sessions can also provide insights into the software usability and areas for improvement, guiding future enhancements.

In Agile methodologies, the Business Analyst plays a critical role in facilitating communication between stakeholders and the Scrum team. They are responsible for defining and prioritizing user stories, clarifying requirements during sprints, and ensuring that the solutions delivered align with customer needs while adapting to changes as they arise in an iterative development environment.

Handling tight deadlines requires effective time management and prioritization skills. I use project management tools to organize tasks and set clear deadlines while regularly assessing progress. Communication with stakeholders about workload and timelines ensures everyone is aligned, and I remain flexible to adapt if priorities shift.