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English Copywriter and Editor - job 1 of 2

Keywords is an international technical services provider to the global games industry. Established in 1998 in Dublin and now with operations in 13 studios across 10 countries, it provides integrated services for localisation, testing, audio, art creation and customer support in over 40 languages and 12 game platforms to the world’s largest games publishers and developers.

The English Copywriter and Editor position will be based at Keywords International Limited HQ in South County Business Park, Leopardstown, Dublin 18, Ireland.

As a Copywriter and Editor, you will play a pivotal role in shaping our public and internal knowledge content. 

Key Responsibilities

Player-facing Content 

  • Content Maintenance: Actively manage and refresh content on our Self Help Portal to keep our community engaged and informed. 
  • Content Creation: Develop new articles that are not only informative but also resonate with the playful and engaging tone of our games. 

Agent-facing Support 

  • Knowledge Articles: Ensure information is precise, accessible, and uniformly presented across all platforms.  
  • Template Creation: Continuously develop and update FAQs and pre-written responses for customer service efficiency. 

Additional Responsibilities 

Language & Structure Improvement 

  • Serve as the team's expert in English language and structural integrity of content. 
  • Enhance the clarity, flow, and engagement of text produced by the team.

Content Management 

  • Conduct regular reviews to assure content accuracy and relevance. 
  • Apply meticulous attention to detail to eradicate grammatical and spelling errors while refining the overall content structure. 

Team Collaboration and Support 

  • Mentor team members, enhancing their instructional writing and English language skills. 

English Language 

  • Native-level proficiency (C2) with exceptional ability in both written and spoken forms. 

Writing and Editing 

  • Extensive experience in content creation, with a portfolio demonstrating a range of writing styles and contexts.  
  • Advanced skills in content editing and proofreading.

Communication Skills 

  • Excellent ability to convey complex information clearly and engagingly across diverse audiences. 

 Organizational Skills 

  • Proven capability to manage documentation and track policy changes effectively.  
  • Proactive in completing tasks and updating systems. 

Tool Knowledge 

  • Comfortable with MS Excel/Google Sheets, MS Word/Google Docs. 
  • Experience managing content in a Knowledge Base environment. 

Other 

  • Quick learner, adept at mastering new tools and processes. 
  • Team-oriented, able to collaborate effectively with a globally dispersed team. 

Date Posted: 16 April 2025

Role Information: EN

Studio: Keywords Studios

Location: Europe, Ireland, Dublin

Area of Work: Localization

Service: Globalize

Employment Type: Permanent

Working Pattern: Full Time, Hybrid

Average salary estimate

$65000 / YEARLY (est.)
min
max
$55000K
$75000K

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What You Should Know About English Copywriter and Editor, Keywords Studios

Join Keywords Studios as an English Copywriter and Editor, where you'll be at the heart of shaping our communication for global games! Based at our vibrant HQ in South County Business Park, Dublin, you'll take on a variety of exciting responsibilities that will keep you engaged while making a significant impact. Picture this: you’ll be the creative mind behind player-facing content, actively managing our Self Help Portal to ensure our gaming community remains informed and entertained. If you love developing articles that capture the playful spirit of gaming, this role is designed for you! But that’s just the beginning—your expertise will also play a vital part in crafting precise and accessible knowledge articles for our customer service agents. Your knack for English language structure will enhance clarity and engagement across all platforms, setting the standard for written content. As you conduct regular reviews, your meticulous attention to detail will shine through, helping us present the best possible information. Mentoring team members in their writing skills adds another layer to your role, ensuring our content consistently meets high standards. Bring your native-level English skills, original writing style, and knowledge of tools like MS Word and Google Docs, and become part of a team that thrives on collaboration across borders. If you’re ready for this challenge and want to help us continue delivering exceptional services to the world's leading game publishers, then we’d love to hear from you!

Frequently Asked Questions (FAQs) for English Copywriter and Editor Role at Keywords Studios
What are the key responsibilities of the English Copywriter and Editor role at Keywords Studios?

As the English Copywriter and Editor at Keywords Studios, your primary responsibilities will include maintaining and refreshing content on our Self Help Portal, creating engaging articles that reflect our games' playful tone, developing precise knowledge articles for internal use, and continuously improving content clarity and structure. Your role also involves mentoring team members on writing skills, ensuring team-produced content remains high-quality and aligned with industry standards.

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What qualifications are required for the English Copywriter and Editor position at Keywords Studios?

To excel as an English Copywriter and Editor at Keywords Studios, you should possess native-level English proficiency, with extensive experience in content creation, editing, and proofreading. A robust portfolio demonstrating diverse writing styles is essential. Additionally, strong communication skills and expertise in managing content in a Knowledge Base environment will set you apart.

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How does teamwork play a role in the English Copywriter and Editor position at Keywords Studios?

Teamwork is crucial in the English Copywriter and Editor role at Keywords Studios. You will collaborate with a globally dispersed team, sharing insights and learning from others while also mentoring your colleagues. This collaborative environment fosters continuous improvement and ensures that our content remains engaging and accurate, benefiting both players and internal staff alike.

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What tools will I need to be familiar with for the English Copywriter and Editor role at Keywords Studios?

As an English Copywriter and Editor at Keywords Studios, proficiency in tools like MS Word, Google Docs, MS Excel, and Google Sheets is required. Familiarity with managing content in a Knowledge Base environment will also be crucial, enabling you to maintain accurate and accessible information effectively across platforms.

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What does the work environment look like for an English Copywriter and Editor at Keywords Studios?

The work environment for the English Copywriter and Editor at Keywords Studios is dynamic and collaborative. Though the position allows for a hybrid working pattern, you’ll be part of an innovative team committed to providing the highest quality content. With a blend of remote and in-office collaboration, your role allows for flexibility while ensuring you remain connected with your colleagues and the vibrant gaming community.

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Common Interview Questions for English Copywriter and Editor
Can you describe your writing process for creating engaging content?

When discussing your writing process, emphasize your approach to understanding the audience. Mention how you start with research and brainstorming, followed by drafting and revising. Highlight the importance of maintaining the playful tone of gaming while ensuring clarity and engagement in your content.

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How do you ensure your content is error-free?

To ensure your content is error-free, explain your methodical approach to editing, which includes multiple rounds of proofreading. Discuss the use of tools and resources such as grammar checkers and peer feedback, and highlight your attention to detail as key competencies.

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What strategies do you use for content maintenance on platforms like Self Help Portals?

In response, outline your strategies for effective content maintenance, such as setting regular review schedules, utilizing user feedback, and tracking content performance. Emphasize the importance of keeping content fresh to maximize user engagement.

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How do you handle tight deadlines in a fast-paced environment?

Discuss your time management techniques, such as prioritizing tasks and breaking down projects into smaller, manageable parts. Explain how you set realistic goals and timelines while ensuring the quality of your work is not compromised, showcasing your organizational skills.

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What role does collaboration play in your work as a Copywriter and Editor?

Articulate the importance of collaboration by sharing examples of how teamwork enhances creativity and content quality. Discuss how you value feedback and develop strong relationships with colleagues to facilitate knowledge sharing and coaching.

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How do you adapt your writing style for different audiences?

Highlight your ability to identify the target audience and tailor your tone and style accordingly. Mention the importance of using appropriate language and adjusting complexity based on the audience's familiarity with the topic, especially in gaming.

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Can you provide an example of how you improved existing content?

Share a specific instance where you identified an area for improvement within existing content, detailing the changes you made and the measurable impact it had on engagement or clarity for users.

Join Rise to see the full answer
What techniques do you use to mentor others in writing?

Describe your mentorship approach, focusing on constructive feedback and practical exercises. Mention how you create a supportive environment that encourages questions and discussion to foster the writing skills of your colleagues.

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How do you approach feedback from peers or managers?

Convey your openness to feedback and your belief in its value for professional growth. Share techniques for processing feedback constructively and how you implement changes based on it to improve your writing.

Join Rise to see the full answer
What do you think is the most important skill for an English Copywriter and Editor?

Emphasize the importance of excellent communication skills, explaining that the ability to convey complex information clearly and engagingly is crucial for ensuring that your content meets both player and internal needs effectively.

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Keywords Studios continues to build world leading capabilities in services that video game and similar interactive content creators need. We stand shoulder to shoulder with our clients working as their external development partner, providing acces...

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Full-time, hybrid
DATE POSTED
April 18, 2025

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