CRM Manager

We're currently in a growth phase after Series B funding and are looking for people who can join us as soon as possible.

A little about us

• Kittl isn’t just another design platform: We’re here to transform the way creators work, offering an intuitive platform as a competitive alternative to clunky and outdated traditional design tools

• Boasting millions of users only 2 years after launch

• Diverse team: 100+ team members from 25+ different countries

• Product-led: Product managers, engineers, and designers are at the heart of Kittl

• Funding: Kittl has raised more than $50M from some of the most prestigious investors in the world that also have backed companies like Slack, Dropbox and Figma

We have a hybrid working culture with 3 days per week as office days (Mon, Wed, Fri) in our Berlin headquarters. We're growing London as our second location, with an office opening some time in 2025.

Learn more: www.kittl.com/career

Your Role at Kittl

As the CRM Marketing Manager at Kittl, you will lead our lifecycle campaigns and work with the marketing team to ensure an engaging storyline throughout customers' lifecycles. Your role is to ensure engagement, decrease churn, and drive revenue revenue growth. 

You will collaborate with multiple teams to execute lifecycle campaigns. Your expertise CRM and lifecycle journey will be critical to Kittl’s mission to become the leading global collaborative graphic design software for professionals 

What You’ll Do

• Lead and manage CRM lifecycle campaigns using customer.io  to drive user engagement, adoption, and revenue growth

• Autonomously make creative decisions and intuitively understand expected campaign outcomes 

• Develop and execute storytelling and strategies for the customer lifecycle

• Optimize emails through ongoing testing (A/B and multivariate) and data analysis 

• Track and analyze data to identify trends, insights, and opportunities for lifecycle improvement 

• Collaborate with creative teams to develop compelling copy, creatives, and stories tailored to specific audiences 

• Stay ahead of industry trends and platform updates to ensure Kittl is utilizing the most effective CRM/lifecycle management strategies 

What You’ll Need

• At least 2-4 years of experience in CRM marketing, with a proven track record of driving results through lifecycle campaigns

• You’re autonomous and intuitive - this is huge. You’ll need to be someone who can make decisions and intuitively understand what should come from your campaign strategies

• Strong knowledge of CRM tools (Customer.io or HubSpot)

• Proven Experience developing A/B testing and campaign optimization for lifecycle metrics

• You’re a natural marketer who understands ‘customer’, with a solid understanding of audience segmentation and personalization

• Excellent communication and collaboration skills, with the ability to work across teams (creative, product, etc.)

• Comfortable working in a fast-paced, test-driven environment with a focus on experimentation and data-led decisions

• Bonus: Experience working in high-growth tech companies or B2C SaaS environments

Interview Process

• Recruiter interview

• Hiring manager interview

• Take-home challenge

• Challenge presentation and technical interview

• Bar Raiser Interview

• Offer

🌈 At Kittl, we embrace diversity and value every team member's unique background, identity, and experience. We're all about respect, honesty, and inclusivity. Together, we create a safe and supportive work environment where everyone thrives. Join us on this exciting journey of making our company and product even better!