Partner Manager II, ISV Partnerships

The Partner Manager II at Klaviyo is primarily responsible for managing and growing the ISV ecosystem. This includes recruiting high-quality partners, ensuring seamless integration between partner solutions and Klaviyo's platform, driving strategic initiatives for partner success, and collaborating across various teams to enhance customer experiences and revenue goals.

Candidates for the Partner Manager II position at Klaviyo should have 2-4 years of experience in partnerships, sales, or business development. Strong organizational skills, effective time management, and a preference for familiarity with Salesforce and data-driven strategy execution are also essential for the role to ensure scalability and quality outcomes.

Klaviyo supports its ISV partners by providing thorough technical and product alignment. This includes liaising with internal teams to assist partners with integration, deployment, and utilization of the technology stack, ensuring that their offerings align with Klaviyo’s standards and contribute to overall customer satisfaction.

As a Partner Manager II at Klaviyo, you will have the chance to collaborate extensively with cross-functional teams including product, sales, customer success, and marketing. This collaboration is essential for ensuring that partner solutions are optimized for customer impact and for driving the overall success of the ISV ecosystem.

The salary range for the Partner Manager II position at Klaviyo is between $126,400 and $189,600 USD, depending on factors such as job-related skills, relevant experience, and the specific work location. Additionally, Klaviyo offers a comprehensive total rewards package, including participation in cash bonuses and various health benefits.

Discuss your past roles in partnerships, emphasizing key projects where you recruited or supported ISV partners. Highlight your understanding of the partnership dynamics, focusing on how you fostered relationships and drove program success.

Share an example where you developed an effective onboarding strategy, detailing the steps you took to ensure that new partners integrated seamlessly. Focus on communication, training, and the tools you used to empower partners.

Identify key performance indicators (KPIs) such as integration performance, partner revenue contribution, customer satisfaction, and onboarding efficiency. Discuss how data-driven insights can inform strategic improvements.

Explain your approach to prioritization, possibly using the Eisenhower Matrix or another method. Illustrate how you would assess tasks based on urgency and impact to ensure that partnerships are managed effectively.

Acknowledge potential challenges like differing partner expectations or integration issues. Provide strategies for how you would foster strong communication and establish clear expectations to mitigate these challenges.

Emphasize how a solid understanding of APIs is crucial for evaluating partner solutions and ensuring they integrate well with Klaviyo’s platform. Discuss specific scenarios where your knowledge helped resolve integration issues.

Discuss the key benefits of the partner program, including revenue potential and support. Highlight how you would tailor your communication strategy to different partner types for maximum impact.

Talk about your methods for staying current, such as reading industry blogs, attending conferences, or networking. Mention specific resources that provide insights into trends and technologies relevant to ISVs.

Discuss the significance of collaboration across product, sales, and marketing teams for achieving partnership goals. Provide examples of how you have facilitated this collaboration in the past and the outcomes it produced.

Express your enthusiasm for Klaviyo’s mission to empower creators. Discuss how your values align with the company’s culture and how you see yourself contributing to the success of the ISV partnership program.