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Chico - Casino Customer Service Gaming Associate

We’re hiring for attitude and training for skill!

Start your career with Knighted and become a Gaming Associate.


PAY RATE: $18 per hour (+$2 for overnights)

LOCATION: Chico, CA


YOUR ROLE AS A GAMING ASSOCIATE: 

Join our team as a Gaming Associate where you'll actively oversee live card-room games. Your role involves close collaboration with casino personnel and dealers, encompassing tasks like handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You'll help foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues through effective teamwork with the casino staff.


Qualifications:
  • Must be 21 years of age or older.
  • Authorization to work in the U.S.
  • Physical ability to sit or stand at a table for upwards of 3 to 4 hours at a time. 
  • Physical ability to see and hear consistently and on a regular basis. 
  • Ability to pass a lifetime background check, credit check, and drug screen for state licensure. 
  • Proficient in mental math (addition, subtraction, multiplication, and division).
  • Commitment to Knighted’s attendance and dress code standards.


What We Offer
  • Competitive Pay: Start at $21 per hour and receive a $2 differential for time worked between 12am-6am. 
  • Comprehensive Benefits: Enjoy 401(k), student loan tools, free health options, vision, and dental insurance, an Employee Assistance Plan (EAP), paid time off, holiday pay, and more.
  • Training Excellence: New to the industry? Don’t worry! Our rigorous training program will equip you with all the skills you need to thrive as a Gaming Associate.
  • Career Growth: Top performers will move into leadership roles; in fact, many of our leaders began as Gaming Associates!
  • Financial Perks: One-time $75 clothing reimbursement for dress code needs. We also provide commuter benefits to make your daily commute more convenient and cost-effective.
  • Work-Life Balance: Minimal physical labor required. Emphasis on customer service, mental math skills, and attention to detail.
  • Full Time & Over Time: We require a minimum of 40 hours per week and offer opportunities for overtime as well. 
  • Make a Difference: Volunteer at Knighted-sponsored community events, making an impact both at work and beyond.
  • Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation. Your commitment to excellence is the driving force behind your growth, and we're excited to stand by you every step of the way, supporting your journey to financial success through continuous learning and skill development.


$18 - $20 an hour
Starting rate is $18/hour. We do offer a $2 differential for any overnight hours (12am-6am) worked after the training period.

Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.


Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.


By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.

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CEO of Knighted Ventures
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Roy Choi & Jieho J. Lee
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Average salary estimate

$40600 / YEARLY (est.)
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$39600K
$41600K

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What You Should Know About Chico - Casino Customer Service Gaming Associate, Knighted Ventures

Are you ready to jumpstart your career in the exciting world of gaming? At Knighted, we're all about hiring for attitude and training for skill, which is why we're looking for passionate individuals to join our team as Casino Customer Service Gaming Associates in Chico, CA! Starting at $18 per hour, with a $2 differential for overnight shifts, you’ll play a vital role in overseeing live card-room games and ensuring an enjoyable experience for all our guests. Your day-to-day tasks will involve collaborating closely with our amazing casino staff, managing casino chips, and diligently verifying game fairness and accuracy. Plus, you’ll have the crucial responsibility of reporting any suspicious activity—all while wearing a big smile! We want you to foster an exceptional customer service atmosphere, which starts with creating a positive, professional environment. Equipped with robust training, we ensure you’ll develop the skills necessary to shine as a Gaming Associate. Plus, there’s no better place for career growth; many of our leaders began just like you! With a comprehensive benefits package that includes health options, a 401(k), paid leave, and even a one-time $75 reimbursement for dress code essentials, it’s all about supporting you on your journey to success. Whether you're working full-time, embracing overtime opportunities, or engaging in community events, Knighted is committed to making a real difference in your career and your life. Join us, and let’s game on together!

Frequently Asked Questions (FAQs) for Chico - Casino Customer Service Gaming Associate Role at Knighted Ventures
What are the main responsibilities of a Casino Customer Service Gaming Associate at Knighted?

As a Casino Customer Service Gaming Associate at Knighted, your main responsibilities include overseeing live card-room games, collaborating with casino staff and dealers, handling chips, ensuring game fairness, and maintaining a positive atmosphere for guests. Your role is crucial in fostering excellent customer service and promptly addressing any suspicious activities.

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What qualifications do I need to become a Gaming Associate at Knighted?

To become a Gaming Associate at Knighted, you must be at least 21 years old, authorized to work in the U.S., and physically capable of sitting or standing for extended periods. Furthermore, candidates should be proficient in mental math and willing to pass a lifetime background check and drug screening.

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What kind of training can I expect as a Gaming Associate at Knighted?

At Knighted, our training for Casino Customer Service Gaming Associates is rigorous and comprehensive. We equip you with all the necessary skills and knowledge to thrive in the role, ensuring that you feel confident and competent as you start your journey in the gaming industry.

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What benefits does Knighted offer to Casino Customer Service Gaming Associates?

Knighted provides a competitive pay rate starting at $18 per hour, comprehensive benefits including health insurance options, a 401(k), paid time off, and a one-time clothing reimbursement. We also offer commuter benefits and numerous opportunities for career advancement.

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Can I advance my career as a Gaming Associate at Knighted?

Absolutely! At Knighted, we pride ourselves on promoting from within. Many of our leaders started as Gaming Associates. By excelling in your role and taking advantage of our training programs, you can advance into leadership positions and enhance your career.

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Common Interview Questions for Chico - Casino Customer Service Gaming Associate
What do you believe makes excellent customer service in a casino environment?

Excellent customer service in a casino environment revolves around attentiveness, professionalism, and approachability. As a Gaming Associate, it’s essential to prioritize guest satisfaction by being responsive to their needs and creating a welcoming atmosphere.

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How do you handle a difficult situation with a customer at the gaming table?

When faced with a difficult situation at the gaming table, it's crucial to remain calm and collected. I would first listen to the customer's concerns attentively, empathetically addressing their issues, while also ensuring to adhere to casino policies and maintaining a peaceful gaming environment.

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Can you explain your experience with mental math and its importance in the gaming industry?

Mental math is vital in the gaming industry to ensure accuracy in payouts and transactions. My experience includes regularly practicing calculations, ensuring I can make quick and precise calculations under pressure, which builds trust with customers and colleagues alike.

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Why do you want to work as a Gaming Associate for Knighted?

I admire Knighted's commitment to training and career growth opportunities. I am eager to join a company that values talent development and prioritizes customer service, where I can apply my passion for gaming and enhance my skills.

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What steps would you take if you noticed suspicious activity at the tables?

If I noticed suspicious activity, I would promptly report it to my supervisor or security personnel while maintaining a discreet and professional demeanor. Ensuring the integrity of the gaming environment is vital for customer trust and satisfaction.

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How do you ensure compliance with gaming regulations?

I ensure compliance with gaming regulations by staying informed about the rules and guidelines set by the California Gambling Control Commission. I am committed to upholding the highest standards of practice and ensuring fair play at all times.

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How would you foster teamwork among casino staff?

To foster teamwork among casino staff, I would emphasize open communication, respect for each other’s roles, and collaborative problem-solving. Holding regular meetings to share insights can help strengthen our bonds and improve overall performance.

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What strategies would you use to create a positive atmosphere at the gaming tables?

Creating a positive atmosphere starts with a friendly approach and engaging interactions with guests. I would employ techniques like active listening, maintaining a cheerful demeanor, and encouraging social interactions among players to enhance their experience.

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How do you stay focused and attentive during long shifts?

Staying focused during long shifts involves managing my energy levels. I ensure to take brief, restorative breaks when possible, stay hydrated, and maintain a positive mindset to remain engaged and attentive throughout my shift.

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Describe a time when you worked under pressure in a customer service role.

In a previous role, I faced a busy night shift with many guests needing assistance. I prioritized tasks efficiently, delegated when possible, and kept a calm demeanor, which resulted in positive feedback from both customers and supervisors.

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Full-time, on-site
DATE POSTED
January 9, 2025

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