Hayward - Casino Customer Service Gaming Associate

As a Gaming Associate at Knighted, your primary responsibilities include observing live card table games while ensuring that all rules are followed correctly. You’ll also collaborate closely with casino card dealers and deliver exceptional customer service to both guests and colleagues. Sitting or standing for up to 10 hours is part of the job, alongside performing mental math to enhance the gaming experience for everyone involved.

To qualify for the Gaming Associate position at Knighted, candidates must be at least 21 years old and able to clear a lifetime background check. You’ll also need to demonstrate proficiency in basic math skills like addition, subtraction, and multiplication. Moreover, good vision capabilities and hand dexterity are essential for the role. Open availability for various shifts within our 24/7 operation is also a must.

Knighted provides comprehensive paid training for new Gaming Associates, ensuring you are well-prepared for your responsibilities. Training sessions occur on weekdays from 12 pm to 8 pm, where you'll learn integral skills, including mental math and customer interaction, needed to thrive in the casino environment.

Gaming Associates at Knighted can expect to earn between $22 and $24 per hour, depending on their shift timing, with an additional $2/hour for late-night shifts. Beyond competitive pay, employees enjoy a range of benefits including health insurance, dental and vision coverage, a 401(k) plan, and employee assistance programs, along with paid time off and holiday pay.

Knighted believes in promoting from within, and the Gaming Associate position can serve as a stepping stone to a larger career within the company. In fact, 99% of our leaders started in this role. Continuous training and performance-based incentives allow for substantial growth opportunities, enabling you to climb the career ladder in the gaming industry.

When answering this question, focus on a specific instance where you contributed to a positive customer experience. Highlight your communication skills and ability to handle diverse customer needs, showcasing how such experiences prepare you for challenges you may face as a Gaming Associate at Knighted.

Discussing your approach to managing stress will show your suitability for the Gaming Associate role. Explain techniques you use to remain calm, such as prioritizing tasks and maintaining a positive attitude, which are essential for thriving in Knighted's vibrant casino environment.

To evoke a robust response, reflect on your passion for the gaming industry, your eagerness to learn, and your alignment with Knighted's values. Mention the structured training offered and the growth opportunities as key motivators for your desire to join their team.

In your answer, emphasize the importance of vigilance in monitoring gameplay and ensuring rules are followed. Discuss how maintaining a clear vision and a strong sense of attention to detail are critical attributes for success as a Gaming Associate at Knighted.

Mention key skills such as excellent communication, mental math proficiency, the ability to quickly resolve conflicts, and customer service expertise. Explore how these skills are not only beneficial but also vital in ensuring a positive gaming experience for patrons.

Demonstrating your ability to prioritize is crucial in this answer. Share how you assess immediate needs, delegate tasks where possible, and maintain a focused mindset to ensure both customer satisfaction and rule adherence remain your top priorities.

Research Knighted before your interview and mention specific values or approaches they embody, such as their commitment to training and employee development and creating a supportive work environment. This shows sincere interest in the company and aligns with their company culture.

If you have experience with mental math, share some relevant examples of how you've used it in previous jobs or situations. If not, focus on your ability to learn quickly and practice skills necessary for the role at Knighted to ensure accurate and efficient gaming operations.

Providing a clear example of a past conflict resolution experience can showcase your problem-solving abilities. Discuss how active listening, empathy, and effective communication can be effective strategies in maintaining a positive atmosphere while addressing issues.

In your response, talk about the importance of patience, attentiveness, a positive disposition, and being proactive in addressing both customer needs and game integrity. Relate these qualities to the job expectations at Knighted for a comprehensive view.