Job details

Customer Solutions Engineer

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We value diverse opinions and open dialogue to spur ideas. We believe in working together to achieve our goals and we pride ourselves on a flexible work culture. We're an international company that understands how to cultivate an inclusive environment across remote teams.

And we're a great place to work too – we've been named a "Best Place to Work" by Inc.,the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably this year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years.

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you will do

Reporting to the Senior Manager of Customer Success you will be the technical authority on the Sysdig Platform and become the customer's go-to advisor.
You will help with customer onboarding, thus driving adoption.
You will understand the customer's requirements, challenges, and what outcomes and value they are expecting in their Sysdig journey.

What you will bring with you

You will have a pro – active approach and be a team player who strives to inspire customer loyalty.
You are the driving force in building customer relationships, including implementation, renewal, and identification of expansion opportunities.
You will be an expert in cloud native technologies with multi year experience.

What we look for

You have over one year of experience working in a Cyber Security role in/with Cloud Ecosystems in either a consulting or professional services role.
You bring 2 years minimum post-sales experience with a focus on growing and retaining customers
Experience with Linux, Helm, Terraform, Kubernetes, or Cloud Platforms.
Fluent in English.

Why work at Sysdig?

We're a well funded startup that already has a large enterprise customer base
We have an organizational focus on delivering value to customers
Our open source tools are widely used and loved by technologists & developers

When you join Sysdig, you can expect:

Great compensation package, including equity opportunities
An international culture with employees in more than 40 countries
Flexible work arrangement
Mental well-being support for you and your family and company-wide wellness days
Development opportunities

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

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Sysdig Glassdoor Company Review

3.8

Sysdig DE&I Review

No rating

CEO of Sysdig

Suresh Vasudevan

Approve of CEO

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Customer Solutions Engineer, Sysdig

Join Sysdig as a Customer Solutions Engineer and become an integral part of our mission to lead the charge in cloud security. At Sysdig, we take pride in being at the forefront of innovation, combating security threats in real-time through the power of cloud-native applications and our beloved open-source Falco. Reporting directly to the Senior Manager of Customer Success, you will become the trusted technical advisor for our customers, guiding them through onboarding while ensuring they derive maximum value from the Sysdig Platform. Your proactive approach to building customer relationships will drive adoption and loyalty, as you’ll be instrumental in understanding their unique challenges and objectives. With your background in Cyber Security and wealth of knowledge in technologies such as Linux, Kubernetes, and Terraform, your expertise will shine as you work to identify and facilitate expansion opportunities. What sets Sysdig apart is not just our commitment to security but our vibrant company culture, recognized as one of the best places to work. With a diverse, inclusive workforce spanning over 40 countries, we value feedback and creative ideas, fostering an environment where everyone can thrive. We also care about your well-being, offering mental health support and flexible work arrangements, because we believe in achieving success together, no matter where you are. If you’re ready to make a difference and grow with us, we want to hear from you. Your passion and drive can create endless opportunities with Sysdig!

Frequently Asked Questions (FAQs) for Customer Solutions Engineer Role at Sysdig

What are the key responsibilities of a Customer Solutions Engineer at Sysdig?

As a Customer Solutions Engineer at Sysdig, you will be tasked with being the technical authority of the Sysdig Platform. Your main responsibilities include driving customer onboarding, understanding client requirements and challenges, and ensuring they achieve their expected outcomes throughout their Sysdig journey. This role is vital in building strong customer relationships, identifying expansion opportunities, and providing ongoing consultation and support.