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Store Manager, Outlets at Anthem

About us

Ann Taylor embodies and celebrates the spirit, heritage, and confidence of American women leading the lives they love. Since its beginnings, Ann Taylor has been committed to providing women with everything they need to feel inspired and motivated as they navigate their multifaceted lives. Our effortlessly polished styles are thoughtfully designed to go anywhere—from the office to special occasions (and everywhere in between).


 

Discover a culture centered on empowering employees, with access to industry leaders and tools you need to expand your skills and stretch your abilities. We'll meet you at every milestone with opportunities and benefits to make life better in and outside of work (not to mention your closet). Ready to join us?


 

As a Store Manager, you will lead the customer and associate experiences in your store. You are empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement. You coach your team to reach their full potential and ensure a welcoming experience for all customers and associates.

The impact you can have

In this role, you'll have the opportunity to:

  • Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.

  • Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.

  • Use technology to provide customers with a seamless omnichannel shopping experience.

  • Hire and build an effective store team through training, coaching, and talent development.

  • Create an inclusive store environment for associates where everyone feels welcome and engaged.

  • Develop a strong operational dynamic within the team to achieve store goals.

  • Promote in-store community events and philanthropic partnerships.

  • Use tools and reporting to oversee store profitability, effective budgeting, and payroll.

  • Analyze reporting to develop short and long-term retail plans.

  • Manage the day-to-day operations of the store, including opening and closing.

You'll bring to the role

  • 2+ years retail Store Manager or service industry experience (preferred)

  • Brings a hospitality mindset when engaging with customers and associates

  • Strong people management skills and an ability to develop talent

  • Effective leadership, interpersonal, and communication skills 

  • Technology proficient and ability to operate a point-of-sale system

  • Strong business acumen and ability to develop strategies and create action plans to drive results

  • Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines
     

Benefits

  • Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, & Lane Bryant (in-store and online) plus additional quarterly discount incentives

  • Support for your individual development plus opportunity for growth within our family of brands

  • A culture of giving back – opportunities to support our philanthropic partners that benefit local communities*

  • Medical, dental, vision insurance, and 401(k)*

  • Time off – paid time off and holidays*

  • Incentive Reward Program*

*Job offers will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs is subject to employment type and role.


 

Location:

Store 1261-Outlets at Anthem-ANN-Anthem, AZ 85086

Position Type:

Regular/Full time

Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Store Manager, Outlets at Anthem, Knitwell Group

At Ann Taylor, we are all about celebrating and empowering the spirit of American women, and that's where our Store Manager position at Outlets at Anthem comes in! As the Store Manager, you'll lead the charge in creating exceptional customer experiences while building a close-knit team that thrives on collaboration and dedication. Your role is crucial in driving the store’s profitability through outstanding operational performance and maintaining our high visual standards. We’re looking for someone who is passionate about cultivating a welcoming atmosphere, where both customers and associates feel valued and engaged. You’ll get to coach your team as they harness their strengths to offer genuine connections that resonate with our clientele. In this role, you’ll be utilizing the latest technology to ensure a seamless shopping experience and promoting exciting in-store events that foster community spirit. If you have a knack for leadership with a sprinkle of retail flair and a proven background in managing teams, you'll love the opportunities for personal development and growth we offer at Ann Taylor. Plus, you'll enjoy fantastic employee benefits, including a generous merchandise discount and a supportive culture that encourages you to shine while cultivating success in and out of the workplace. Are you ready to step up and make a difference? We can’t wait to see the magic you’ll bring to our store!

Frequently Asked Questions (FAQs) for Store Manager, Outlets at Anthem Role at Knitwell Group
What are the main responsibilities of a Store Manager at Ann Taylor in Outlets at Anthem?

As a Store Manager at Ann Taylor’s Outlets at Anthem, your main responsibilities include creating a customer-focused environment, managing day-to-day store operations, coaching associates, and driving sales through community engagement. You’ll ensure that the store meets its operational goals, maintains visual standards, and provides an outstanding shopping experience by leveraging the brand's principles.

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What qualifications are needed to be a Store Manager at Ann Taylor's Outlets at Anthem?

To be a successful Store Manager at Ann Taylor's Outlets at Anthem, you should ideally have at least 2 years of retail store management experience. Strong people management skills, effective communication abilities, and a hospitality mindset when engaging with customers and associates are essential. Additionally, proficiency in technology and a solid understanding of business operations will be beneficial.

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How does Ann Taylor support the development of its Store Managers at Outlets at Anthem?

Ann Taylor is committed to fostering growth and development for Store Managers at Outlets at Anthem by providing access to various training programs, leadership resources, and hands-on coaching. The brand emphasizes individual development tailored to empower leaders to achieve both personal and professional milestones while enhancing their teams' performance.

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What is the work culture like for a Store Manager at Ann Taylor in Outlets at Anthem?

The work culture for a Store Manager at Ann Taylor's Outlets at Anthem is inclusive and community-oriented. The company fosters an empowering environment where you can engage with your associates, encouraging collaboration and camaraderie. You'll also be involved in initiatives that contribute to local philanthropic efforts, enhancing the sense of fulfillment that comes with your role.

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What benefits can a Store Manager at Ann Taylor in Outlets at Anthem expect?

Ann Taylor offers a range of benefits for Store Managers at Outlets at Anthem, including a 50% discount on merchandise, medical, dental, and vision insurance, 401(k) plans, and paid time off. Additionally, there are opportunities for professional growth, participation in a culture of giving back, and an incentive reward program that reflects the company’s appreciation for employee contributions.

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Common Interview Questions for Store Manager, Outlets at Anthem
How would you handle a difficult customer situation as a Store Manager?

When handling a difficult customer situation as a Store Manager, it's crucial to stay calm and listen actively to the customer's concerns. Use empathetic communication to validate their feelings and offer solutions that align with company policies. Showcase your ability to maintain a positive atmosphere and turn a negative experience into a positive one.

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Can you provide an example of how you've developed a team in your previous position?

In my previous role, I focused on individual strengths, setting personalized goals for my team members, and providing ongoing coaching and feedback. By implementing regular training sessions and one-on-one check-ins, I was able to nurture their skills, resulting in increased productivity and morale within the team.

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What strategies would you implement to improve sales in the store?

To improve sales in the store, I would analyze current sales data to identify trends and areas of opportunity. Implementing targeted promotions, enhancing cross-selling techniques among team members, and organizing community events are effective strategies. Engaging with customers to gather feedback can also inform changes in inventory and customer service practices, ultimately driving sales.

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How do you prioritize tasks during busy sales periods?

During busy sales periods, I prioritize tasks by identifying the most impactful activities that directly contribute to sales and customer satisfaction. I maintain a flexible approach, delegating responsibilities to my team to ensure that operational needs are met while keeping an eye on customer engagements and their needs.

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What role does visual merchandising play in your management style?

Visual merchandising plays a crucial role in my management style, as it directly influences customer perception and buying behavior. I strive to maintain visual standards that align with brand identity and create an inviting environment. Regularly refreshing displays and ensuring product placement is strategic helps captivate customers and drive sales.

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How do you motivate your team to achieve store goals?

I motivate my team by creating a culture of recognition where achievements are celebrated. By setting clear, achievable goals and providing consistent support through coaching and feedback, I encourage my team to take ownership of their roles. Regular team meetings allow us to share successes and address challenges collaboratively, reinforcing our shared commitment to store goals.

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Describe your experience with inventory management.

I have extensive experience in inventory management focusing on maximizing sales and minimizing losses. This includes implementing effective stock-taking processes, analyzing sales trends to forecast demand, and making data-driven decisions on restocking and markdown strategies. I believe an organized inventory system enhances overall operational efficiency.

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How would you ensure a positive shopping experience for customers?

Ensuring a positive shopping experience involves training my team to engage with customers genuinely while providing personalized service. I encourage proactive customer interactions and foster an atmosphere where questions and feedback are welcomed. Regular assessments of store operations also help identify areas for improvement in service delivery.

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What community initiatives have you led in previous roles?

I have led multiple community initiatives in previous roles, such as organizing charity events and partnership activities with local organizations. These initiatives strengthen our brand presence in the community and align with corporate social responsibility values. By involving the team in these activities, we enhance employee engagement while benefiting local charities.

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What is your approach to handling performance issues within your team?

My approach to handling performance issues is to address them promptly and respectfully. I believe in having constructive conversations with team members to understand any underlying challenges they may face. Together, we can develop an action plan with clear objectives and timelines to ensure they are back on track, reinforcing a supportive environment.

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MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 22, 2025

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