Jr. Product Analyst (Hybrid)

Clearwater positions open to candidates located in greater Tampa Bay area.

The Junior Product Analyst will be primarily responsible for managing Pendo to support the goals and objectives of the KnowBe4 Product team. Pendo is a SaaS product that captures metrics and telemetry from our applications, guides users through our products, performs in-app micro-surveys, analyzes the paths that users take through our applications, and more.

Responsibilities:

• Assist in managing Pendo within KnowBe4 to support the goals and objectives of the Product team
• Assist Product Management by performing basic data analysis under supervision to track product performance and uncover insights for improvement.
• Attend cross-functional meetings to gain exposure to data-driven product decisions and offer support in data analysis and reporting when needed.
• Identifying and tagging all KnowBe4 features as they are released or prior to beta periods to track user flows, and quality checking that tagging regularly to ensure proper tracking
• Creating user segments for targeted notifications or guides
• Coordinating with stakeholders and subject matter experts throughout KnowBe4 to ensure that the planned timing for guides, release notes, integrations, and other milestones is met
• Working with various stakeholders to establish and implement Pendo best practices
• Adding users, creating dashboards and reports upon request, organizing data, and other administrative tasks
• Attending webinars and events to understand new functionality or best practices and how we can incorporate those items in our Pendo environment and products
• Spearheading the implementation of future Pendo features, if added
• Reviewing user flows and drop off rates to provide proactive recommendations to product and UX teams 
• Creating release notes, polls, guides, and more with the help of subject matter experts and monitoring effectiveness by reviewing usage, feedback, and time to onboarding
• Meeting with internal stakeholders, such as CSM or Support, to check in on how users can be better supported by our guides

Minimum Qualifications:

• Minimum 1 year of project management or similar experience
• Minimum 1 year in product analytics or similar experience
• Background in marketing, communications, product, UX, or a related field - preferred but not required
• Experience with copywriting - preferred but not required
• Experience with interpreting and presenting analytics and data - preferred but not required
• Experience with administering Pendo or similar product analytics software - preferred but not required
• Strong written and verbal communication skills
• Strong organizational skills
• Strong attention to detail
• A passion for learning new technology
• A passion for usability and simplicity