Sales Strategy & Operations Associate

Job Description:At Kohl's Stores, you'll find a community of individuals who embrace inclusivity, endeavor to support one another, and acknowledge the value of celebrating their achievements.Why Kohl's:Foster an environment where teamwork is encouraged and individuals are motivated to work effectively together.Customized Work Schedule: Get the chance to create your work schedule that truly matches your lifestyle needs with our shift flexibility offering. You can work during the day, night, or weekend. Our team is ready to cooperate with you!This holiday season, enjoy a 15% associate discount for your shopping spree and make use of stackable coupons to avail further discountsThe presence of compassionate leaders who invest time in listening and aiding your progress can make a significant difference in one's success.Get ready to shop a variety of trusted national brands that have earned a special place in your heart.Our aim at Kohl's is to become the most reliable store for those who uphold an athletic and comfortable way of living. Our team culture values inclusivity and supports one another’s accomplishments, ultimately striving to deliver a top-notch customer experience.About the Role:As an integral part of our sales team, you'll be tasked with promoting a culture of sales while maintaining a focus on creating a consistent and memorable customer experience. You'll accomplish this goal by interacting with customers in a positive manner, employing our world-renowned hospitality mentality. Your duties will include educating our patrons on our current merchandise selection, upcoming promotional events, and effectively managing the day-to-day operational processes. By prioritizing the connection with our customers, you will be able to accurately assess and solve their shopping needs, ensuring that every single individual feels valued, welcomed and rewarded.Key Accountabilities:• Our Shop C3 Program is designed to enhance your business's performance by assisting in sales, hospitality, operations, human resources and conversion.• Drive sales• Boost your sales by cultivating a shopping environment that invigorates shoppers to explore your offerings and encourages them to add products to their carts• Implement a standardized training program for all customer-facing employees to ensure consistent customer service• Creating an authentic hospitality experience involves not only creating a friendly environment but also executing a personalized approach, designed to make customers feel special• Aid in the smooth operation of sales floor, fitting room, point of sale, and other operational processes as required• Make every customer feel appreciated, respected and rewarded.• Creating a trusting relationship with your customers is critical to meeting their shopping requirements• Utilize multi-channel strategies to enable a seamless and effortless customer journey• Carry out our established operational processes, such as BOPUS, BOSS, MLS, and SFS, with exactness to guarantee excellent customer service• Forge a strong rapport with the customer by taking the time to listen attentively to their concerns• Recognize and support patrons via our organization's schemes• Manage transactions precisely and expediently, all while maintaining engagements with clients• Help individuals grow their finances by providing recommendations on how to save more using Kohl's credit cards• Initiates the conversion of Kohl’s Card applications• Respectful and attentive towards any queries or demandsEssential Functions:This position requires the ability to collaborate with others in a team setting, as well as to independently complete tasks. It is necessary to have excellent organizational and time-management skills, including the ability to prioritize tasks effectively. The individual should also possess strong communication skills, both verbal and written, as well as the ability to read and interpret written and verbal instructions.• The capacity to carry out assigned responsibilities is an essential skill for any individual or organization. It is critical to be able to identify what those tasks are, understand how to execute them, and to complete them within the designated time frame. A person who possesses the ability to perform the key accountabilities assigned to them will be successful in their role• Meeting the attendance requirements set by the company is crucial for employees.• The capacity to conform with the dress code is essential.• Showing aptitude in comprehending and following all company rules, regulations, and guidelines.• The aptitude to receive, interpret, and take proactive measures based on orders given by supervisors/managers and other staff members.• The aptitude to function as a team player and engage in productive interactions with peers.• Competence in completing multiple assignments within the given timeframes in a fast-paced setting.• Excelling in company-provided training and development programs.• Elementary arithmetic and literacy abilities, clear handwriting, and basic computer familiarity.• Skilled in handling and communicating through different frequency devices, handheld scanners, and other technology-related gadgets as directed.• Capability to work on a schedule that includes weekdays, weekends, and evenings.• Follow the guidelines mentioned in the Physical Needs section while working.Physical Requirements:• The job requires the ability to lift up to 50 pounds on a frequent basis, with some heavier loads requiring assistance from a second individual.• Frequent squatting, stooping, and crouching is a requisite.• The aptitude to stand or walk throughout an arranged duty period (which should not be less than 8 hours).• The aptitude to visually confirm data and pinpoint and scrutinize commodities.• The capability to use a face covering or shield and other protective apparel.• Aptitude to perform tasks such as curbside and truck unload amidst changing temperatures, humidity and other elements.Preferred Qualifications:• No Prior Retail or Service Industry Experience Required• Capability to influence others by effectively communicating in a clear and brief way, showcasing excellent verbal and written skills.• Possessing a propensity towards inquisitiveness and a thirst for learning• Firm determination to uphold diversity and promote an environment of inclusivity at workYou will begin earning $14.00 per hour.