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Senior UX Writer

About komoot

Komoot is an app that lets you find, plan, and share adventures with its easy route planner. Driven by a love for nature and powered by the outdoor community’s recommendations, komoot helps you explore more of the great outdoors—wherever and however you want. And we're good at it. Google and Apple have listed us as one of their Apps of the Year numerous times. Today, with over 40 million users and 300,000 five-star reviews, we are well on our way to becoming the most popular app for finding, planning, and sharing adventures worldwide. 

Join our 100% remote team and start your adventure with komoot.

About the role

We’re looking for a seasoned UX Writer (or Content Designer) to join our versatile, collaborative, and impactful team. This role will partner closely with designers and PMs across multiple squads to solve customer problems, elevate the komoot personality and voice across the UI, and ensure intuitive user experiences across our 11 languages. 

In particular, this position will support squads focused on user acquisition and monetization in the app and other messaging channels (transactional emails, notifications, etc). Our ideal candidate has a sharp eye for helpful, intuitive user experiences and can balance this with impactful, customer value-driven creative writing. If you’re excited about words, usability, and helping people get outside and enjoy nature, we’d love to hear from you. 

This role requires a healthy dose of customer obsession. Whether it’s running usability tests, using existing data to make decisions, or writing clear AB test plans, our ideal candidate demonstrates strong data-backed rationale for their writing, from single-word microcopy to high-level communication plans. You’ll work in quick iterations, with a goal to solve problems and bring value to our users quickly, measuring successes and failures as you go. 

What you will do  

  • Write in the komoot style and personality to create content flows and UI copy that are accessible, intuitive, and upbeat. 
  • Collaborate with designers to shape UI design as needed to improve usability and translation.
  • Map user journeys to better understand flows and customer experience. Incorporate UX best practices, heuristics, and conventions into your writing. 
  • Connect your work to the customer or business problem being solved and the impact it creates. Back up your decisions with data and strong rationale. 
  • Work with cross-functional peers to better understand our customers, the language they use, and how our products meet their needs. Integrate your learnings into writing guidelines and patterns.
  • Facilitate translation by providing context to our localization team, tracking translation progress, formatting keys and strings in our translation software, etc.
  • Develop an informed POV on both user and business needs in order to deliver the best solution and contribute to squad roadmaps.
  • Collaborate with other UX and marketing writers to create and refine style guides, design system patterns, and other content guidelines. 
  • Integrate with our Copy and UX teams; proofreading and giving feedback to your fellow writers, collaborating on projects, and helping us level up UX writing at komoot.

You’ll be successful in this role if you

  • Have minimum 4 years experience as a UX Writer or Content Designer for global software products.
  • Write impeccable English copy with an eye for usability, brand voice, and translatability across multiple channels and platforms. You’re able to turn even the most technical content into something warm, human, and helpful.
  • Are a strong communicator and can clearly explain your thinking, process, and rationale. You’re comfortable giving and receiving feedback, and work with diverse teams to get buy-in on ideas.
  • Are comfortable working with design tools and frameworks like Figma, user flows, journey mapping, usability heuristics, etc. 
  • Have experience writing for translation, preparing context for linguists, string management, and getting words into software across languages.
  • Are organized and comfortable managing multiple workstreams, deadlines, and projects at the same time.
  • Care deeply about the impact of your work. You enjoy solving problems for all kinds of users and keep track of what you learn. 
  • Are a team player and enjoy working collaboratively alongside designers, developers, and product managers. 
  • Want to be part of a high-performing team where continuous improvement, collaboration, open feedback, and communication are encouraged.

Not sure if you meet all requirements above? Don't sweat it – if you think you're the right person anyway, we'd love to hear from you! 

Curious about how we work? 

  • Core Communication time between 10 am - 3 pm (Berlin Time). We know people have different lifestyles, which is why we have flexible working hours with core time for synchronous interaction. You can organize your workday in the way that best suits you, your family, and your needs.
  • We work on a project basis in cross functional teams to ensure that we collaborate on our goals, move forward smoothly with open lines of communication, and achieve results as a team.
  • Every Monday morning, we have a whole-company presentation where you hear about projects across the business, inspire each other, and share great work.  
  • We connect in person at three whole-company gatherings each year in beautiful locations. You can check out this playlist to find out more about how we stay close while being remote.
  • We use tools like Trello, Slack, Miro, Zoom, and Google Workspace on a daily basis to stay connected, collaborate easily, and manage projects.  

Why you will love it 

  • Your work will contribute to helping millions of people enjoy lovely outdoor experiences.
  • We’ve been a remote-working company since 2017, meaning: We are remote by default, have frameworks and systems in place, and know how to do it well.
  • You can work from wherever you want, be it a beach, the mountains, your house, or anywhere else that lies in any time zone between UTC-1 and UTC+3.
  • We have your costs covered for your co-working space membership or your work-from-home office setup and the latest devices and equipment to do your best work.
  • You’ll become an essential part of our diverse and international team with colleagues based in 20+ countries across Europe.
  • 38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break.
  • We love seeing people grow. That's why each team member gets €2,000 and 3 additional days to spend on professional development each year. Classes, conferences, books – your choice!

Dive a little deeper and learn…

  • More about how we work here: How We Work
  • More about our recruitment process, salary and FAQs here: FAQs

We support diversity and inclusivity and welcome all prospective applicants.  We have an ongoing recruitment process (no deadlines) – if this role is online, it means it’s still open!

Ready for your next adventure?

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CEO of komoot
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Markus Hallermann
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What You Should Know About Senior UX Writer, komoot

At Komoot, we’re on the lookout for an inspiring Senior UX Writer to join our vibrant team. As a company dedicated to adventure and the great outdoors, we believe that your words can make a difference in how our users experience our app. In this fully remote role, you'll collaborate with designers and product managers across multiple squads, crafting engaging UI copy that embodies the personality and voice of Komoot. If you have a knack for transforming complex ideas into clear, user-friendly content, we want you on board! You'll support our user acquisition and monetization efforts through witty and informative messaging in the app, emails, and notifications. We value customer-centric thinking, so you'll conduct usability tests, analyze data, and refine your copy to create intuitive user experiences. Whether you're mapping user journeys, integrating style guides, or ensuring seamless translations, your work will shine a spotlight on our commitment to helping people explore nature. If you’re a passionate advocate for usability and have a track record of creating compelling content for global software products, we can’t wait to see what you can contribute to our thriving community of outdoor enthusiasts. Come share your skills with us, and let’s elevate the Komoot experience together!

Frequently Asked Questions (FAQs) for Senior UX Writer Role at komoot
What are the responsibilities of a Senior UX Writer at Komoot?

As a Senior UX Writer at Komoot, you’ll be responsible for crafting engaging UI copy, developing user journey maps, and collaborating closely with cross-functional teams to enhance usability. Your role will involve creating intuitive content flows, facilitating translations, and supporting user acquisition and monetization efforts across our application. This collaborative environment will allow you to impact how our 40 million users experience outdoor adventures through well-crafted words.

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What qualifications are needed for the Senior UX Writer position at Komoot?

To thrive as a Senior UX Writer at Komoot, candidates should possess a minimum of 4 years of experience in UX writing or content design for global software products. An impeccable command of the English language, strong communication skills, experience with design tools like Figma, and the ability to manage multiple projects simultaneously are key qualifications. A passion for user-centered design is essential to ensure that your copy meets a diverse user base's needs.

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What skills are essential for a Senior UX Writer at Komoot?

Essential skills for a Senior UX Writer at Komoot include strong writing abilities with a focus on usability and brand voice, familiarity with usability heuristics, and experience in preparing content for translation. Candidates should also be organized, capable of managing multiple projects, and comfortable collaborating with cross-disciplinary teams to achieve shared goals. Being a team player who values continuous feedback and improvement will be crucial for success in this role.

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How does the Senior UX Writer role contribute to Komoot's success?

The Senior UX Writer at Komoot plays a critical role in shaping user experiences that drive engagement and satisfaction. By creating clear, accessible content and integrating feedback from user testing, this position ensures that every interaction within the app resonates with users and fosters a love for outdoor adventures. Your insights and adaptability will contribute significantly to Komoot's goal of becoming the most popular app for finding, planning, and sharing adventures worldwide.

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What can a candidate expect from the work environment as a Senior UX Writer at Komoot?

Candidates for the Senior UX Writer position at Komoot can expect a fully remote, collaborative work environment that emphasizes flexibility and support. With core communication hours centered around collaboration and regular team gatherings, you’ll have opportunities to connect with colleagues from diverse backgrounds and locations. Plus, the company offers generous paid time off and professional development benefits to ensure you grow alongside the team.

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Common Interview Questions for Senior UX Writer
Can you describe your writing process as a Senior UX Writer?

When discussing my writing process, I emphasize the importance of user research and understanding customer needs. I often begin by analyzing existing user feedback and usage data to identify pain points. Then, I map out user journeys to create structured content flows and develop copy proposals that address specific challenges while aligning with the brand's voice.

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How do you handle feedback and revisions on your writing?

Receiving feedback is a crucial part of the writing process for me. I welcome constructive criticism as it provides opportunities for improvement. I typically review the feedback carefully, discuss it with the team if needed, and make revisions that enhance clarity and usability. Clear communication with my peers has always facilitated this collaborative review process.

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Describe your experience with localization and translation as a Senior UX Writer.

I have extensive experience working with localization teams to ensure that content is appropriate for diverse user bases. This has included providing detailed context for translations, maintaining consistency in terminology, and ensuring that the copy is culturally relevant. My role entails managing strings in translation software and conducting quality checks on localized content to maintain the intended user experience.

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What strategies do you use to map user journeys effectively?

To map user journeys effectively, I employ a combination of user research techniques and analytical insights. I focus on identifying each stage of the user experience, then collaborate with stakeholders to pinpoint any friction points. Creating visual journey maps helps illustrate these flows, allowing for collective brainstorming on ways to enhance usability and intuitiveness.

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How do you ensure your writing aligns with brand voice?

I ensure my writing aligns with brand voice by thoroughly familiarizing myself with the company's established style guidelines and regularly referring to examples of previous effective copy. Throughout the writing process, I remain conscious of tone, language, and structure that embody the brand's personality, ensuring that my content feels familiar and engaging to users.

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Can you provide an example of a successful UX writing project you've completed?

One of my successful projects involved revamping the onboarding experience for a mobile app. By conducting usability tests, gathering user feedback, and iterating on my copy, we improved user sign-up rates by 25%. The project required close collaboration with designers and product managers to craft welcoming and informative content that addressed common user barriers.

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How do you stay updated on UX writing trends and best practices?

I stay updated on UX writing trends by regularly reading industry blogs, attending webinars, and participating in online communities. I also engage in networking opportunities with fellow writers, seek mentorship from experienced colleagues, and attend conferences focused on UX design and writing. This ongoing learning helps me implement innovative approaches in my work.

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What tools do you use to create and manage your writing?

I frequently use tools like Figma, Trello, and Google Workspace to create, edit, and manage my writing projects. Figma helps me visualize how my content fits within the UI, while Trello assists in organizing tasks and deadlines. Additionally, I leverage project collaboration features in Google Docs to receive feedback and work seamlessly with other team members.

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How do you balance creativity with user-centered design in your writing?

Balancing creativity with user-centered design is crucial for a Senior UX Writer. I approach this by using creative techniques to engage users while prioritizing clear, concise language that meets their needs. Regularly testing my content with real users ensures that even the most creative ideas remain functional and helpful, allowing me to enrich their experience while achieving project goals.

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How do you measure the success of your UX writing?

I measure the success of my UX writing through key performance indicators such as user engagement rates, feedback from usability tests, and quantitative metrics like conversion rates. By implementing A/B tests where possible, I can gather data that informs the effectiveness of my copy, continually iterating based on user response and achieving improvement in overall user experiences.

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Full-time, remote
DATE POSTED
December 9, 2024

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